Hybrid Benefits Assessor — Local Government Impact

Cannock Chase Council; Cannock; Hybrid; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Flexitime scheme to support work-life

Flexibility in working arrangements

Local Government Pension Scheme

23 days annual leave

Discounted Council Leisure Centre

Cycle to Work Scheme

Free Car Parking

Casual Car User Allowance

Job summary

Cannock Chase Council is seeking a Benefits Assessor to join the Benefit Customer Engagement and Compliance Team. The role focuses on processing Housing Benefit and Local Council Tax Support claims within a shared Benefits Service across Cannock Chase and Stafford Borough districts.

The successful candidate will assess changes in circumstances and support customers via face-to-face, phone or email. The role is primarily based in Cannock with occasional site work across the two authorities.

Qualifications

• Experience processing Housing Benefit and Local Council Tax Support.
• Ability to assess changes in circumstances during reviews.
• Customer support via face-to-face, phone or email.

Responsibilities

• Assess changes in circumstances identified during reviews.
• Provide support to customers face-to-face, over the phone and/or by email.
• Consider Discretionary Housing Payments in accordance with departmental guidance.

Job description

Cannock Chase Council is seeking a Benefits Assessor to join the Benefit Customer Engagement and Compliance Team. The role focuses on processing Housing Benefit and Local Council Tax Support claims within a shared Benefits Service across Cannock Chase and Stafford Borough districts.

The successful candidate will assess changes in circumstances and support customers via face-to-face, phone or email. The role is primarily based in Cannock with occasional site work across the two authorities.