Benefits Advisor – Housing & Council Tax

Stafford Borough & Cannock Chase District Councils; Cannock; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Flexitime scheme

Flexibility in working arrangements

Local Government Pension Scheme

23 days annual leave

26 days after 5 years

Discounted Council Leisure Centre

Cycle to Work Scheme

Free Car Parking

Casual Car User Allowance

Job summary

Cannock Chase Council and Stafford Borough Council are seeking a Benefits Assessor to join the Benefits Service. The role focuses on processing Housing Benefit and Local Council Tax Support claims, with duties including assessing changes in circumstances and advising customers across multiple channels.

The post is based primarily in Cannock with occasional travel to sites across Cannock Chase and Stafford Borough areas. Training will be provided to develop detailed knowledge of benefits guidance.

Qualifications

• GCSEs in Mathematics and English at Grade C or above or equivalent vocational or academic experience.
• Experience of assessing Housing Benefit and Local Council Tax Reduction claims.
• Ability to work in a team and on own initiative; willingness to undertake training to gain knowledge of Council Tax and Housing Benefits.

Responsibilities

• Assess changes in circumstances identified during ongoing reviews.
• Consider Discretionary Housing Payments in line with departmental guidance.
• Provide support to customers face to face, over the phone and/or by email.

Job description

Cannock Chase Council and Stafford Borough Council are seeking a Benefits Assessor to join the Benefits Service. The role focuses on processing Housing Benefit and Local Council Tax Support claims, with duties including assessing changes in circumstances and advising customers across multiple channels.

The post is based primarily in Cannock with occasional travel to sites across Cannock Chase and Stafford Borough areas. Training will be provided to develop detailed knowledge of benefits guidance.