Hybrid B2B Sales Development Specialist

Mercia Group; Enderby; Hybrid; GBP 33,000 - 34,000; Full time

Benefits offered by this job

25 Days Annual Leave

Additional Holiday Purchase

Hybrid Working

Life Assurance

Vitality Private Healthcare

Subsidised Gym Memberships

Cycle to Work Scheme

Discount Vouchers

Access to Wellbeing Resources

Job summary

Mercia Group is seeking a Sales Development Representative in Leicester to drive growth by engaging with prospective and existing clients. You will qualify opportunities, organise meetings for the sales team and actively support renewals to strengthen customer relationships.

You will build rapport quickly, handle objections professionally and manage multiple enquiries with a disciplined approach. Hybrid working and ongoing development opportunities are offered.

Qualifications

• Experience in a B2B sales, customer service or account management role.
• Ability to build rapport quickly and have great conversations with customers.
• Calm and professional when handling objections or challenging discussions.
• Strong organisational skills with attention to detail and CRM usage.
• Experience using Salesforce or similar CRM and sales engagement platforms.
• Positive, resilient approach and motivation to work towards targets.
• Ability to juggle multiple enquiries and priorities without losing focus.
• Confidence discussing renewals, retention and customer cancellations professionally.

Responsibilities

• Reach out to prospective customers by phone, email and other channels to generate new business opportunities.
• Qualify leads and arrange high-quality meetings for the wider sales team.
• Respond to customer enquiries through our sales inbox, web chat and other contact channels.
• Build relationships with customers and help them find the right solution for their needs.
• Speak with customers considering cancelling their service, understand concerns and explore solutions.
• Contact customers about upcoming renewals and identify opportunities to continue the relationship.
• Keep customer records and sales opportunities accurate and up to date in our CRM.
• Share customer feedback and insights to improve products, services and customer experience.
• Act as a positive ambassador for Mercia, delivering a professional and friendly experience.

Skills

B2B sales experience

Customer service experience

Account management

Rapport building

Objection handling

CRM proficiency

Sales engagement tools

Renewals & retention discussions

Tools

Salesforce

Job description

Mercia Group is seeking a Sales Development Representative in Leicester to drive growth by engaging with prospective and existing clients. You will qualify opportunities, organise meetings for the sales team and actively support renewals to strengthen customer relationships.

You will build rapport quickly, handle objections professionally and manage multiple enquiries with a disciplined approach. Hybrid working and ongoing development opportunities are offered.