Hybrid B2B Account Executive - Tax Tech Solutions

Avalara; Brighton; Hybrid; GBP 45,000 - 75,000; Full time

Job summary

Avalara is seeking a Customer Account Manager to join our Account Management Team to drive growth across the EMEA customer base. You will sell Avalara's tax technology solutions and work with our Customer Success Team to understand customers' businesses and deliver an exceptional experience.

This hybrid role requires collaboration with sales and success teams, with 1–2 days per week in London or Brighton, focusing on building long-term relationships and cross-sell opportunities.

Qualifications

• Experience in a quota‑carrying sales role.
• Knowledge of Indirect Tax or VAT.
• 2+ years' experience in B2B selling of managed services, SaaS software or VAT‑related services.
• Experience establishing communication and engagement with customers, while coordinating efforts, sharing information, and addressing internal issues or concerns for accounts.
• Territory and account planning discipline.
• Experience balancing multiple sales opportunities.
• Curious and comfortable in a dynamic work setting.
• Specialised knowledge of the retail, software, logistics, finance, accounting, or tax industries would be a distinct advantage.

Responsibilities

• Establish and grow professional relationship and network with users at all levels, up to the executive level.
• Build lead generation campaigns and use networking opportunities and technologies to increase sales with existing eCommerce, retail, software projects requiring tax or cross‑border compliance solutions.
• Manage a pipeline of cross‑sell and upsell opportunities within a set of existing accounts and achieve/exceed monthly booking goals.
• Provide sales forecasts and risk analysis using Salesforce.
• Deliver engaging sales presentations and webinars.
• Negotiate contracts, pricing, and service fees to create a win‑win scenario for all parties involved.
• Collaborate with a Customer Success Manager to ensure customer satisfaction and retention.

Skills

Quota-carrying sales

Indirect Tax / VAT knowledge

B2B selling (SaaS/managed services)

Customer engagement

Territory/account planning

Multi-tasking in sales

Industry knowledge (retail/software/物流

Job description

Avalara is seeking a Customer Account Manager to join our Account Management Team to drive growth across the EMEA customer base. You will sell Avalara's tax technology solutions and work with our Customer Success Team to understand customers' businesses and deliver an exceptional experience.

This hybrid role requires collaboration with sales and success teams, with 1–2 days per week in London or Brighton, focusing on building long-term relationships and cross-sell opportunities.