Customer Account Manager

Avalara; Brighton; Hybrid; GBP 45,000 - 75,000; Full time

Job summary

Avalara is seeking a Customer Account Manager to join our Account Management Team to drive growth across the EMEA customer base. You will sell Avalara's tax technology solutions and work with our Customer Success Team to understand customers' businesses and deliver an exceptional experience.

This hybrid role requires collaboration with sales and success teams, with 1–2 days per week in London or Brighton, focusing on building long-term relationships and cross-sell opportunities.

Qualifications

• Experience in a quota‑carrying sales role.
• Knowledge of Indirect Tax or VAT.
• 2+ years' experience in B2B selling of managed services, SaaS software or VAT‑related services.
• Experience establishing communication and engagement with customers, while coordinating efforts, sharing information, and addressing internal issues or concerns for accounts.
• Territory and account planning discipline.
• Experience balancing multiple sales opportunities.
• Curious and comfortable in a dynamic work setting.
• Specialised knowledge of the retail, software, logistics, finance, accounting, or tax industries would be a distinct advantage.

Responsibilities

• Establish and grow professional relationship and network with users at all levels, up to the executive level.
• Build lead generation campaigns and use networking opportunities and technologies to increase sales with existing eCommerce, retail, software projects requiring tax or cross‑border compliance solutions.
• Manage a pipeline of cross‑sell and upsell opportunities within a set of existing accounts and achieve/exceed monthly booking goals.
• Provide sales forecasts and risk analysis using Salesforce.
• Deliver engaging sales presentations and webinars.
• Negotiate contracts, pricing, and service fees to create a win‑win scenario for all parties involved.
• Collaborate with a Customer Success Manager to ensure customer satisfaction and retention.

Skills

Quota-carrying sales

Indirect Tax / VAT knowledge

B2B selling (SaaS/managed services)

Customer engagement

Territory/account planning

Multi-tasking in sales

Industry knowledge (retail/software/物流

Job description

What You'll Do

We are looking for a Customer Account Manager to join our Account Management Team to make an outstanding contribution to the growth of our regional sales capability.

You will operate as part of a passionate and successful team. Our Customer Account Managers sell Avalara's complete range of Tax Technology solutions and services to our customers in the EMEA region, and work with our Customer Success Team to gain intimate knowledge of our customers' business and deliver an excellent experience.

You will work on a hybrid basis with expectations of 1‑2 days per week from our London or Brighton office and you will report into the team manager.

What Your Responsibilities Will Be

• Establish and grow professional relationship and network with users at all levels, up to the executive level
• Build lead generation campaigns and use networking opportunities and technologies to increase sales with existing eCommerce, retail, software projects requiring tax or cross‑border compliance solutions
• Manage a pipeline of cross‑sell and upsell opportunities within a set of existing accounts and achieve/exceed monthly booking goals
• Provide sales forecasts and risk analysis using Salesforce
• Deliver engaging sales presentations and webinars
• Negotiate contracts, pricing, and service fees to create a win‑win scenario for all parties involved
• Collaborate with a Customer Success Manager to ensure customer satisfaction and retention

What You’ll Need To Be Successful

• Experience in a quota‑carrying sales role
• Knowledge of Indirect Tax or VAT
• 2+ years' experience in B2B selling of managed services, SaaS software or VAT‑related services
• Experience establishing communication and engagement with customers, while coordinating efforts, sharing information, and addressing any internal issues or concerns related to the accounts
• Territory and account planning discipline
• Experience balancing multiple sales opportunities
• Curious and comfortable in a dynamic work setting
• Specialised knowledge of the retail, software, logistics, finance, accounting, or tax industries would be a distinct advantage

Avalara is an AI‑first Company

AI is embedded in our workflows, decision‑making, and products. Success here requires embracing AI as an essential capability.

• You’ll bring experience using AI and AI‑related technologies, ready to thrive here.
• You’ll apply AI every day to business challenges – improving efficiency, contributing solutions, and driving results for your team, our company, and our customers.
• You’ll grow with AI by staying curious about new trends and best practices, and by sharing what you learn so others can benefit too.

How We’ll Take Care Of You

Total Rewards

In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.

Health & Wellness

Benefits vary by location but generally include private medical, life, and disability insurance.

Inclusive culture and diversity

Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organisational culture. We also have a total of 8 employee‑run resource groups, each with senior leadership and executive sponsorship.

What You Need To Know About Avalara

We’re defining the relationship between tax and tech.

We’ve already built an industry‑leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real – we're a billion‑dollar business – and we’re not slowing down until we’ve achieved our mission – to be part of every transaction in the world.

We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too.

We’re An Equal Opportunity Employer

Supporting diversity and inclusion is a cornerstone of our company – we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, U.S. Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.