Hybrid Audit Support Lead

Opus Fund Services; Glasgow; Hybrid; GBP 65,000 - 86,000; Full time

Job summary

Opus Fund Services is seeking an Audit Support Manager to lead the day-to-day operations of the Audit Support team. You will manage workloads, ensure timely service delivery, coach staff and escalate issues to the SVP while driving process improvements.

You will champion a hybrid working model, with regular in-office collaboration and remote work as appropriate, and you will be responsible for reporting progress against SLAs and staffing needs across multiple locations.

Qualifications

• Minimum of 5 years managerial experience.
• Experience across multiple operational disciplines is a strong asset.
• Strong knowledge of full financial statement lifecycle.
• Excellent organizational skills.
• Ability to work under pressure and manage a heavy workload.
• Experience managing teams across multiple locations.

Responsibilities

• Monitor daily audit query allocation and review timelines to ensure SLAs are met.
• Resolve issues with the team and escalate to the SVP when needed.
• Assign new queries and distribute allocations fairly across the team.
• Review responses to complex queries.
• Respond to requests via email, Mosaic, phone, or Teams within SLA.
• Provide concise, transparent weekly reporting on progress toward goals and SLAs.
• Conduct daily check-ins and weekly 1:1s with direct reports for coaching.
• Work with HR on employee issues and development plans.
• Monitor overtime and timesheets for staffing adequacy.
• Escalate complex issues to the SVP when unresolved.
• Identify recurring issues and propose solutions.
• Analyze and deploy process improvements.

Skills

Team leadership

People management

Process improvement

Time management

Communication

Tools

Mosaic

Job description

Opus Fund Services is seeking an Audit Support Manager to lead the day-to-day operations of the Audit Support team. You will manage workloads, ensure timely service delivery, coach staff and escalate issues to the SVP while driving process improvements.

You will champion a hybrid working model, with regular in-office collaboration and remote work as appropriate, and you will be responsible for reporting progress against SLAs and staffing needs across multiple locations.