Audit Support Manager

Opus Fund Services; Glasgow; Hybrid; GBP 65,000 - 86,000; Full time

Job summary

Opus Fund Services is seeking an Audit Support Manager to lead the day-to-day operations of the Audit Support team. You will manage workloads, ensure timely service delivery, coach staff and escalate issues to the SVP while driving process improvements.

You will champion a hybrid working model, with regular in-office collaboration and remote work as appropriate, and you will be responsible for reporting progress against SLAs and staffing needs across multiple locations.

Qualifications

• Minimum of 5 years managerial experience.
• Experience across multiple operational disciplines is a strong asset.
• Strong knowledge of full financial statement lifecycle.
• Excellent organizational skills.
• Ability to work under pressure and manage a heavy workload.
• Experience managing teams across multiple locations.

Responsibilities

• Monitor daily audit query allocation and review timelines to ensure SLAs are met.
• Resolve issues with the team and escalate to the SVP when needed.
• Assign new queries and distribute allocations fairly across the team.
• Review responses to complex queries.
• Respond to requests via email, Mosaic, phone, or Teams within SLA.
• Provide concise, transparent weekly reporting on progress toward goals and SLAs.
• Conduct daily check-ins and weekly 1:1s with direct reports for coaching.
• Work with HR on employee issues and development plans.
• Monitor overtime and timesheets for staffing adequacy.
• Escalate complex issues to the SVP when unresolved.
• Identify recurring issues and propose solutions.
• Analyze and deploy process improvements.

Skills

Team leadership

People management

Process improvement

Time management

Communication

Tools

Mosaic

Job description

At Opus, we grow together. Our team of bold thinkers and passionate doers is united by a shared mission to tackle meaningful challenges. Our culture of trust and belonging has earned us the Great Place to Work certification in four countries, based entirely on team feedback. It reflects our commitment to fairness, pride credibility and camaraderie, and reinforces what we believe: when people feel valued, they do their best work.

About the Role

The Audit Support Manager leads the day-to-day operations of the Audit Support team, ensuring effective workload management, timely service delivery, and high-quality responses. This role provides team leadership, coaching, and escalation support while identifying opportunities to improve processes, efficiency, and overall service.

Key Responsibilities

Team Oversight & Work Allocation

• Monitor daily audit query allocation and review timelines to ensure being met, assessing workload and queues to identify issues where applicable.
• Work with the team to resolve any issues that arise. Proactively communicate issues to the SVP.
• Work with the team to assign new queries, distributing allocations fairly across the team.
• Review responses to complex queries.
• Respond to requests via email, Mosaic, phone, or Teams within SLA.
• Provide concise, transparent weekly reporting to demonstrate progress towards key goals and defined internal service level agreements.

People Management & Development

• Conduct daily check-ins and weekly 1:1s with direct reports for coaching and feedback.
• Work with HR on employee issues and development plans.
• Monitor overtime and time sheets to assess accuracy of time posted, appropriateness of time spent, and initial consideration of adequacy of staffing levels.
• Act as the second escalation point for issues raised within the team.
• Escalate complex issues to the SVP where you are unable to resolve.
• Identify recurring issues and work with the SVP to propose solutions.

Improvements

• Analyze and assess current processes, recommend and deploy efficiencies and improvements.

Key Qualifications & Competencies

• Minimum of 5 years managerial experience. Experience over more than one operational discipline (e.g. financial reporting, fund accounting, investor relations, portfolio accounting) is considered a strong asset.
• Strong proven knowledge of full financial statement lifecycle.
• Excellent organizational skills.
• Ability to work under pressure and manage a heavy workload during peak periods.
• Proven experience managing teams across multiple locations.

What to Expect

We are committed to setting our colleagues up for success from day one. During your initial months, you may participate in more frequent in-office training designed to build your knowledge, confidence, and connections.

As you become established in your role, you will transition to our hybrid working model, currently consisting of 3 days per week in the office, offering both flexibility and continued collaboration.