Hybrid Applications Support Analyst - SQL & 2nd-Line

The Institution of Structural Engineers; City Of London; Hybrid; GBP 33,000 - 41,000; Full time

Benefits offered by this job

Annual leave

Pension contributions

Life Insurance

Private Medical Insurance

Permanent Health Insurance

Health Cash Plan

Employee Assistance

Season Ticket Loan

Cycle to Work

CPD

Salary Progression

Job summary

The Institution of Structural Engineers in London is seeking an Applications Support Analyst to maintain and improve core business systems, ensuring reliability and security for users across the organisation.

You will resolve application issues, support data quality, and work with suppliers on system enhancements. This role offers hybrid working from London with a focus on delivering a high-quality user experience.

Qualifications

• 2nd‑line application support experience in a similar environment.
• Knowledge of SQL, reporting tools, or system configuration.
• Proven experience resolving incidents and handling service requests.
• Experience working with suppliers or 3rd party support teams.

Responsibilities

• Support and improve the Institution's core business systems across the organisation.
• Resolve application issues and maintain data quality.
• Assist with system enhancements and liaise with suppliers and 3rd party support teams.

Skills

2nd-line application support

SQL knowledge

Incident resolution

Vendor/supplier collaboration

Tools

Reporting tools

System configuration

Job description

The Institution of Structural Engineers in London is seeking an Applications Support Analyst to maintain and improve core business systems, ensuring reliability and security for users across the organisation.

You will resolve application issues, support data quality, and work with suppliers on system enhancements. This role offers hybrid working from London with a focus on delivering a high-quality user experience.