Hybrid 2nd-Line Applications Support Analyst (SQL)

The Institution of Structural Engineers; Royal Borough of Greenwich; Hybrid; GBP 33,000 - 40,000; Full time

Benefits offered by this job

Pension contributions

Life Insurance

Private Medical Insurance

Health Cash Plan

Cycle to Work

Continuous Professional Development

Season Ticket Loan

Job summary

The Institution of Structural Engineers in London is seeking an Applications Support Analyst to join a busy technology team. This permanent, full-time role offers hybrid working, a starting salary of £36,121 per annum and a broad benefits package.

You will provide 2nd-line application support, work with SQL and reporting tools, coordinate with suppliers, and help resolve incidents and service requests. The role welcomes candidates who can produce user guides and contribute to continuous

Qualifications

• Experience providing 2nd-line application support in a similar environment.
• Knowledge of SQL, reporting tools, or system configuration.
• Strong experience resolving incidents and service requests.
• Experience working with suppliers or 3rd party support teams.
• Experience producing user guides or training materials would be advantageous.

Responsibilities

• Support and improve the Institution's core business systems, ensuring reliability and security for users.
• Resolve application issues, maintain data quality and support system enhancements.
• Collaborate with suppliers and 3rd party support teams to deliver excellent user experience.

Skills

2nd-line support

SQL

Reporting tools

Incident management

Third-party coordination

Job description

The Institution of Structural Engineers in London is seeking an Applications Support Analyst to join a busy technology team. This permanent, full-time role offers hybrid working, a starting salary of £36,121 per annum and a broad benefits package.

You will provide 2nd-line application support, work with SQL and reporting tools, coordinate with suppliers, and help resolve incidents and service requests. The role welcomes candidates who can produce user guides and contribute to continuous