Hybrid Applications Support Analyst – London

Traveltechessentialist; Greater London; Hybrid; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Hybrid work model

23 days annual leave + bank holidays (

Job summary

Scott Dunn is seeking an Application Support Analyst to manage the full ticket lifecycle for its applications. You will liaise with the business and Development to triage, resolve and document issues, ensuring timely updates and high service levels.

Hybrid role with three days on-site in London, handling data corrections, configuration fixes and user guidance while building self-service guidance for recurring requests.

Qualifications

• Demonstrable experience in application or technical support within a software-driven business.
• Working knowledge of SQL and the .NET Framework to investigate issues, fixes and defects.
• Confidence writing and running SQL queries to investigate and correct data.
• Strong analytical and problem-solving skills with structured triage and root-cause analysis.
• Excellent written and verbal communication, translating between technical and non-technical audiences.
• Proven ability to manage a varied ticket queue against SLAs and prioritise demands across teams.
• Collaborative, able to build relationships across Operations, Finance, Sales and Development.

Responsibilities

• Triage and prioritise all tickets, ensuring SLA response times.
• Resolve 1st- and 2nd-line application issues, including data corrections and configuration fixes.
• Escalate genuine code defects to the development team with full context and reproduction steps.
• Maintain a known issues log and develop self-service guidance for common requests.
• Monitor ticket trends and produce regular reporting to the Applications Developer Team Lead.
• Identify patterns between support tickets and regression issues with the tech team.
• Act as liaison between business users and the Technology team.

Skills

SQL

.NET Framework

VB.NET

Analytical thinking

Stakeholder management

Communication

Tools

SQL Server

Job description

Scott Dunn is seeking an Application Support Analyst to manage the full ticket lifecycle for its applications. You will liaise with the business and Development to triage, resolve and document issues, ensuring timely updates and high service levels.

Hybrid role with three days on-site in London, handling data corrections, configuration fixes and user guidance while building self-service guidance for recurring requests.