Hybrid Applications Support Analyst — 1h learning per week

Scott-Dunn; Greater London; Hybrid; GBP 38,000 - 52,000; Full time

Benefits offered by this job

23 days annual leave

Contributory pension

Cycle to work

Private healthcare

Travel insurance

Learning & development time

Job summary

Scott Dunn in London is looking for an Applications Support Analyst to be the primary contact for all helpdesk requests against our applications. You will own the full ticket lifecycle—from triage to closure—coordinating with the development team for code fixes and keeping stakeholders informed to protect delivery timelines.

The role requires strong SQL and .NET knowledge, excellent communication, and a collaborative approach.

Qualifications

• Experience in application or technical support within a software-driven business.
• Ability to write and run SQL queries to investigate data and fix issues.
• Strong analytical and problem-solving skills with a structured triage approach.
• Excellent written and verbal communication across technical and non-technical audiences.
• Proven ability to manage a varied ticket queue against SLAs.
• Collaborative working style across Operations, Finance, Sales and Development.

Responsibilities

• Triage and prioritise incoming tickets with SLA adherence.
• Resolve first- and second-line application issues and provide user guidance.
• Escalate code defects with full context to the development team.
• Maintain a known issues log and develop self-service guidance.
• Monitor ticket trends and produce regular reports to the Applications Developer Team Lead.
• Work alongside the Technology Team to identify patterns between support tickets and regression issues.
• Act as liaison between the business (users across Scott Dunn, Operations and Finance) and the Technology team.

Skills

SQL proficiency

.NET Framework

Analytical thinking

Stakeholder management

Communication skills

Tools

VB.NET

SQL Server

Job description

Scott Dunn in London is looking for an Applications Support Analyst to be the primary contact for all helpdesk requests against our applications. You will own the full ticket lifecycle—from triage to closure—coordinating with the development team for code fixes and keeping stakeholders informed to protect delivery timelines.

The role requires strong SQL and .NET knowledge, excellent communication, and a collaborative approach.