Hybrid Applications Support Analyst (London)

StudentUniverse; Greater London; Hybrid; GBP 30,000 - 45,000; Full time

Benefits offered by this job

23 days annual leave

Pension scheme

Cycle to work

Subsidised private healthcare

Travel insurance

Learning & development

Volunteer leave

Job summary

Scott Dunn in London is seeking an Applications Support Analyst to manage the full ticket lifecycle across its applications. You will triage, resolve and escalate issues, while maintaining clear communication with stakeholders and partnering with the development team to ensure timely fixes.

The role requires strong SQL and .NET knowledge, data investigation ability, and a collaborative approach across Operations, Finance and Sales. Hybrid work with on-site presence in London.

Qualifications

• Experience in an application support or technical support within a software-driven business.
• Working knowledge of SQL and the .NET Framework to investigate issues and escalate clearly.
• Confidence writing and running SQL queries to investigate and correct data.
• Strong analytical and problem-solving skills with a structured triage approach.
• Excellent written and verbal communication, able to translate between technical and non-technical audiences.
• Proven ability to manage a varied ticket queue against SLAs and prioritise demands.
• Collaborative mindset to work across Operations, Finance, Sales and Development.
• Familiarity with VB.NET or similar languages.

Responsibilities

• Triage and prioritise all incoming tickets, ensuring SLA response times.
• Resolve first- and second-line application issues, including data corrections and configuration fixes.
• Escalate genuine code defects to the development team with full context and reproduction steps.
• Maintain a known issues log and develop self-service guidance for common requests.
• Monitor ticket trends and produce regular reporting to the Applications Developer Team Lead.
• Work with the Technology Team to identify patterns between support tickets and regressions.
• Act as the liaison between the business users and the Technology team.

Skills

SQL

.NET Framework

Ticket triage

Analytical skills

Communication

Stakeholder management

Team collaboration

Tools

VB.NET

Job description

Scott Dunn in London is seeking an Applications Support Analyst to manage the full ticket lifecycle across its applications. You will triage, resolve and escalate issues, while maintaining clear communication with stakeholders and partnering with the development team to ensure timely fixes.

The role requires strong SQL and .NET knowledge, data investigation ability, and a collaborative approach across Operations, Finance and Sales. Hybrid work with on-site presence in London.