Hybrid Aftersales Advisor — Customer Care & Sales

Trustfordjobs; Lisburn; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Annual leave

Pension

Ford Privilege

Service discounts

Volunteer day

Cycle to work

Perks at Work

Job summary

TrustFord in Lisburn is seeking a Booking Centre Associate to support our dealerships and keep customers on the road. The role blends customer service, sales and relationship building across retail and commercial clients, with a focus on bookings, inquiries and service plan introductions.

You will join a small, friendly team in a hybrid role (on site and from home) working 40 hours per week, Monday to Friday, with a structured training academy to help you progress.

Qualifications

• Enjoy talking to people and building positive relationships.
• Natural flair for customer service and sales.
• Motivated by achieving goals as a team.
• Stay organised in a busy environment.

Responsibilities

• Arrange service bookings and respond to enquiries.
• Follow up with customers and introduce service plans.
• Build relationships with retail and commercial customers.
• Work as part of a small, supportive team to hit targets.

Skills

Customer service

Sales

Relationship building

Organisational skills

Job description

TrustFord in Lisburn is seeking a Booking Centre Associate to support our dealerships and keep customers on the road. The role blends customer service, sales and relationship building across retail and commercial clients, with a focus on bookings, inquiries and service plan introductions.

You will join a small, friendly team in a hybrid role (on site and from home) working 40 hours per week, Monday to Friday, with a structured training academy to help you progress.