Aftersales Advisor - Hybrid Working

Trustfordjobs; Lisburn; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Annual leave

Pension

Ford Privilege

Service discounts

Volunteer day

Cycle to work

Perks at Work

Job summary

TrustFord in Lisburn is seeking a Booking Centre Associate to support our dealerships and keep customers on the road. The role blends customer service, sales and relationship building across retail and commercial clients, with a focus on bookings, inquiries and service plan introductions.

You will join a small, friendly team in a hybrid role (on site and from home) working 40 hours per week, Monday to Friday, with a structured training academy to help you progress.

Qualifications

• Enjoy talking to people and building positive relationships.
• Natural flair for customer service and sales.
• Motivated by achieving goals as a team.
• Stay organised in a busy environment.

Responsibilities

• Arrange service bookings and respond to enquiries.
• Follow up with customers and introduce service plans.
• Build relationships with retail and commercial customers.
• Work as part of a small, supportive team to hit targets.

Skills

Customer service

Sales

Relationship building

Organisational skills

Job description

We enjoy working together and can always rely on each other’s support.

We like the people we work with and respect how good they are at their jobs. We’re all part of a big network with lots of opportunity, but each location also has its own thriving family, built on co-operation and openness. You’ll be part of a great team who will always support you, and make sure you feel fully informed about the direction of the business and your role in it.

Join Our Booking Centre Team!

Our Booking Centre plays an important role in supporting our dealerships and helping our customers keep their vehicles on the road. We are a small, friendly team, looking for someone who enjoys talking to people, building relationships and making a real difference to the customer experience.

Working with both retail and commercial customers, no two days are quite the same. From arranging service bookings and answering customer enquiries to following up with customers and introducing them to our service plans, the role offers a great mix of customer service, sales and relationship building. While we work towards targets and KPIs, we believe in achieving these through teamwork, a positive attitude and putting our customers first. Our relaxed and supportive environment gives everyone the opportunity to contribute ideas, share their experience and help us continue to grow and improve. If you're looking for a role where you can develop your skills, be part of a close-knit team and enjoy a varied working day, we'd love to hear from you!

• Do you enjoy talking to people and building positive relationships?
• Do you have a natural flair for customer service and sales?
• Are you motivated by achieving goals and celebrating success as a team?
• Can you stay organised and adaptable in a busy environment?
• Are you confident communicating with customers over the phone, email and text?
• Do you enjoy being part of a small, supportive team where everyone's contribution matters?

This role is working 40 hours per week, Monday to Friday.

Together with our generous rewards and structured approach to training and development, we offer real job security and every opportunity to progress.

This is a Hybrid role working on site and also from home (the first 3 months during probation will be worked from the office full time, you will then move on to hybrid working from month 4).

In addition to receiving a competitive salary, for the right candidate this position will offer:

• 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
• Pension Scheme & Life Assurance
• Ford Privilege vehicle purchase scheme
• Discount on Service, Bodyshop and Parts
• 1 day each year to volunteer for a charity of your choice
• Cycle to work purchase scheme
• Access to Perks at Work discount website

For your first 2 days in the business, you’ll be attending our fantastic residential induction academy. This is at a lovely hotel in the heart of the Northampton countryside, where you’ll learn all about our business before you start your new role.

Our PPA is what makes TrustFord. Our Network Groups support us in allowing for every colleague to respect and care for one another no matter what... be it your race, ability, gender, or who you love. This helps us to develop inclusive and diverse teams, truly representative of the communities that we operate in. We welcome applications from everyone. We work with our colleague network Groups - including our Race, LGBTQ+, Disability and Gender Networks to increase the number of applications we receive from different backgrounds.

TrustFord is an equal opportunities employer and does not discriminate on any grounds other than ability to carry out the job role.

All offers of employment are subject to a background check.

We advertise our vacancies to attract candidates and not agency suppliers. If we need agency assistance then we will contact agencies from our Preferred Supplier List. Any speculative CVs we receive will not be accepted as an introduction.