3rd Line Support Analyst

Chubb Fire & Security; Blackburn; Hybrid; GBP 45,000 - 55,000; Full time

Benefits offered by this job

25 days holiday

Free onsite parking

Cycle to Work Scheme

Employee Referral Scheme (£1000)

Company Pension Scheme

Life Assurance (4 x Basic Salary)

Employee Scholarship Scheme

Central Benefits Platform

Digital GP

Health & Wellbeing Resources

Bravo Awards

Job summary

Chubb Fire & Security in Blackburn is seeking a 3rd Line Support Analyst on a hybrid basis. You will provide escalated technical support across servers, apps, end-user compute, and networking, working with internal teams and suppliers to deliver reliable IT services.

The role covers Windows Server, Active Directory, Group Policy, Microsoft 365, Entra ID, SQL/IIS, and cloud tasks, with emphasis on security and ITIL-driven incident and change management.

Qualifications

• Degree in IT / CS / Information Systems preferred.
• Alternatively, substantial enterprise IT support experience.
• Certifications desirable: MD-102, MS-102, AZ-900 / SC-300, ITIL Foundation.

Responsibilities

• Provide 3rd line technical support across servers, apps, end-user compute, infrastructure and telephony.
• Escalate complex incidents and coordinate with internal users and third-party teams.
• Troubleshoot Windows Server, Active Directory, Group Policy, networking, Azure, SQL, IIS, and EUC.
• Maintain and improve critical systems across the UK estate.
• Collaborate with DT teams, stakeholders and suppliers to deliver solutions.
• Support infrastructure, application, endpoint and cloud projects.
• Provide on-site support at UK locations when needed.
• Create and maintain technical docs and knowledge articles.
• Support cyber security, compliance and audit activities per standards.
• Identify opportunities to improve service quality and automation.
• Participate in ITIL change, incident, problem and request management.
• Manage small DT projects from planning to completion.

Skills

3rd line support

Windows Server

Active Directory

Group Policy

Networking

Microsoft 365 / Entra ID

SQL Server / IIS

PowerShell scripting

ITIL awareness

Education

Bachelor's degree in IT / Computer Science / Information Systems

Tools

Azure administration

Job description

• Health & Wellbeing Resources

Join the team that protects the world

We're actively recruiting for an 3rd Line Support Analyst here at Chubb, based on a hybrid basis out of our Blackburn HQ. As out tech capability grows as does our team.

Chubb Fire & Security have been protecting people and assets worldwide for more than 200 years. Providing essential and innovative security systems, equipment and services, from digital CCTV surveillance and intruder alarms to fire detection and suppression systems. Our customers range from local independent businesses to many of the FTSE 100 companies, and our Chubb family is extensive too, with a dynamic team of over 13,000 employees globally - Together we do great things!

SALARY

Upto £50K (DoE)

• 25 days holiday, plus bank holidays
• Free Onsite Parking
• Cycle to Work Scheme
• Employee Referral Scheme (£1000)
• Company Pension Scheme
• Life Assurance (4 x Basic Salary)
• Employee Scholarship Scheme
• A Central Benefits Platform offering a wide variety discounts
• Digital GP
• Health & Wellbeing Resources
• Bravo Awards: Recognising outstanding contributions from all employees and encourage excellence

Key Duties

• Provide 3rd line technical support across servers, applications, end user compute, infrastructure, and telephony services.
• Act as an escalation point for complex technical incidents and service requests, supporting both internal users and third-party support teams.
• Troubleshoot and resolve issues across Windows Server, Active Directory, Group Policy, networking, Microsoft Azure, SQL, IIS, and EUC environments.
• Support, maintain, and improve business-critical systems used across the Chubb UK estate.
• Work closely with internal DT teams, business stakeholders, and external suppliers to deliver effective technical solutions.
• Assist with the delivery of infrastructure, application, endpoint, and cloud-related projects.
• Provide on-site support to key UK business locations where required.
• Produce and maintain technical documentation, standard work instructions, and knowledge articles.
• Support cyber security, compliance, and audit activities in line with company policies, GDPR, SOX, ISO 27001, and other relevant standards.
• Identify opportunities to improve service quality, operational resilience, automation, and the end-user experience.
• Participate in change, incident, problem, and request management processes in line with ITIL best practice.
• Manage smaller DT projects or technical work packages from planning through to completion.

Qualifications

Experience and Qualifications:

• Degree (preferred, not mandatory) in:
• IT / Computer Science / Information Systems
• OR experience in enterprise IT support
• Relevant certifications (highly desirable):
• Microsoft:
• MD-102 (Endpoint Administrator)
• MS-102 (Microsoft 365 Admin)
• AZ-900 / SC-300 (Entra / Identity)
• ITIL Foundation (important for service management environment)

Technical Experience

Essential

• 3rd line support across Windows Server, infrastructure, applications and EUC.
• Strong knowledge of Active Directory, Group Policy, DNS, DHCP and Windows infrastructure.
• Good understanding of networking, firewalls, WAN/LAN and VPN troubleshooting.
• Experience supporting Microsoft 365, Teams, SharePoint, OneDrive and Entra ID.
• Strong troubleshooting skills, including logs, monitoring tools and root cause analysis.
• SQL Server or IIS support experience.

Desirable

• Azure administration experience.
• Telephony or contact centre platform support experience.
• PowerShell scripting or automation experience.
• Experience in a regulated corporate environment.
• Awareness of cyber security, patching, vulnerability remediation and ITIL processes.
• Experience with Intune, SCCM or co-managed endpoint environments.

Additional Information

About Us, Our Culture & What We Can Offer You

Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe. We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies

We believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday. We are proud to offer extensive training to all of our new Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.