Hybrid 3rd Line Cloud & Security Support Engineer

Klipboard; Bromsgrove; Hybrid; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Hybrid working model

Provided equipment for home working

Paid rotation for on-call responsibilities

Job summary

Klipboard is seeking a 3rd Line Support Engineer to join their Bromsgrove team. The candidate will provide technical support using technologies such as Active Directory, Azure services, and Microsoft 365. This hybrid role requires strong communication and problem-solving skills. Shift work and on-call responsibilities are included. Previous experience in a Service Desk environment is essential, along with enthusiasm for learning new cloud computing skills and relevant certifications.

Qualifications

• Previous experience within a 3rd Line role is extremely desirable.
• Active Microsoft Azure & 365 certifications are extremely desirable.
• Detail-oriented approach to problem solving and task execution.

Responsibilities

• Provide high-quality support for incidents and service requests.
• Investigate and resolve security alerts for Microsoft 365 users.
• Collaborate with customers and internal teams to implement solutions.

Skills

Active Directory

Group Policy

Microsoft Azure

Microsoft 365 services

PowerShell scripting

TCP/IP networking

Microsoft Windows Server

IT security practices

Job description

Klipboard is seeking a 3rd Line Support Engineer to join their Bromsgrove team. The candidate will provide technical support using technologies such as Active Directory, Azure services, and Microsoft 365. This hybrid role requires strong communication and problem-solving skills. Shift work and on-call responsibilities are included. Previous experience in a Service Desk environment is essential, along with enthusiasm for learning new cloud computing skills and relevant certifications.