Hybrid 2nd Line IT Support Engineer - Moulton Park
dbfb communications
Turn this role into an interview — a resume and cover letter built around what this employer wants.
Benefits offered by this job
Job summary
dbfb communications is looking for a 2nd Line Support Technician in Northampton to support and maintain clients' IT, telephony, and connectivity infrastructure. This hybrid role requires excellent troubleshooting and communication skills to assist end users and manage complex issues.
The ideal candidate should have proven experience in technical support, particularly with Microsoft systems and VoIP technologies. Competitive benefits include 22 days of holiday plus a birthday day off and healthcare top-up plan.
Qualifications
- Proven experience as a 2nd Line Support Technician with high performance.
- Strong knowledge of Microsoft operating systems.
- Skilled in cloud, hardware, software, and network issue resolution.
Responsibilities
- Deliver second-line technical assistance for hardware and software issues.
- Tackle escalated IT incidents with first-line support.
- Manage network-related issues including routers and access points.
Skills
Education
Tools
Job description
dbfb communications is looking for a 2nd Line Support Technician in Northampton to support and maintain clients' IT, telephony, and connectivity infrastructure. This hybrid role requires excellent troubleshooting and communication skills to assist end users and manage complex issues.
The ideal candidate should have proven experience in technical support, particularly with Microsoft systems and VoIP technologies. Competitive benefits include 22 days of holiday plus a birthday day off and healthcare top-up plan.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
