HVAC Specialist

ZipRecruiter; Derry/Londonderry; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A global technology company is seeking an experienced HVAC Technical Support Specialist to provide troubleshooting and applications support. The role includes collaborating with multiple teams to resolve technical issues and assisting with product introductions. A minimum of 3-5 years in HVAC technical support is required, along with strong problem-solving and customer-oriented skills. The position offers a competitive compensation and flexible work environment.

Benefits

Competitive compensation

401(k) with matching

Health coverage

Paid time off

Parental leave

Qualifications

• 3-5 years of HVAC technical support experience.
• Strong understanding of HVAC systems.
• Excellent communication and organizational skills.

Responsibilities

• Provide troubleshooting and support via phone and email.
• Collaborate with various teams to resolve technical issues.
• Maintain records of customer interactions.

Skills

HVAC technical support

Problem-solving

Customer-oriented approach

Technical communication

Organizational skills

Education

High School diploma

NATE certification

EPA certification

Tools

Microsoft Office Suite

MAS500

SM+

Job description

Overview

We are Bosch.

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our areas of activity are diverse across our teams worldwide. Their creativity is the key to innovation through connected living, mobility, or industry.

Let’s grow together, enjoy more, and inspire each other. Work #LikeABosch

Responsibilities

• Provide troubleshooting and applications support via phone and email to external customers and internal teams (Customer Service, Sales) on a variety of HVAC systems and components.
• Collaborate with Product Management, Quality, Risk Assessment, Warranty, and Returns teams to resolve technical issues and support continuous improvement initiatives.
• Assist with new product introductions by reviewing technical materials for accuracy and developing departmental documentation and training resources, including technical videos.
• Represent the company in complaint resolution and technical investigations, providing detailed root cause analysis feedback.
• Maintain detailed electronic records of customer interactions and manage departmental email communications.
• Perform on-site field troubleshooting as needed, including occasional travel domestically and internationally for training or service support.
• Support peers by sharing expertise and assisting with their technical development.
• Maintain flexibility to provide after-hours support during critical rollouts or escalations as required.
• Work from either the office or home using company systems as directed by your supervisor.

Qualifications

• 3-5 years of hands-on experience in HVAC technical support or a related role, with proficiency in multiple technical competencies.
• Strong understanding of HVAC systems including Air-to-Air Heat Pumps, Water Source Heat Pumps, Geothermal, Tankless Hot Water, Hydronic Boilers, and Warm Air Furnaces in residential and commercial environments.
• High School diploma or equivalent required; relevant certifications such as NATE, Oil/Gas license. EPA certification is a plus.
• Technical knowledge of system piping, hydronics, venting, wiring, oil burner systems, boiler controls, fuel combustion, heat exchange, fluid transfer, fresh air and exhaust systems, air conditioning circuits, compressors, and domestic hot water systems.
• Excellent problem-solving skills, initiative, and a strong customer-oriented approach.
• Exceptional communication and phone skills with the ability to work independently and collaboratively.
• Strong organizational skills, attention to detail, and a proactive mindset to meet individual and team goals.
• Computer proficiency including Microsoft Office Suite (Word, Excel, Access, Outlook); experience with MAS500 or SM+ is a plus. Typing skills are advantageous.

Work Environment

• Primarily office and computer-based work with flexibility to work from home.
• Occasional on-site visits and travel inside and outside the USA as required.

Additional Information

Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization unavailable.

Equal Opportunity Employer, including / veterans

*Bosch adheres to Federal, State, and Local laws regarding drug-testing. Employment is contingent upon the successful completion of a drug screen and background check. Candidates who have been offered the position must pass both screenings before their start date.

Your well-being matters at Bosch! We offer a competitive compensation and a benefits package designed to empower you in every area of your life. This includes premium health coverage, a 401(k) with generous matching, resources for financial planning and goal setting, ample paid time off, parental leave, and comprehensive life and protection. We’re investing in your success!