HVAC Operations Manager

ZipRecruiter; Manchester; On-site; GBP 50,000 - 60,000; Full time

Job summary

A leading HVAC contractor seeks a Client Service Manager to oversee service and maintenance operations. The role involves managing a P&L of £1.3M and leading a team of engineers to ensure client satisfaction. The ideal candidate will have strong HVAC technical skills, proven leadership experience, and a drive for continuous improvement.

Benefits

Car allowance circa £5k per annum

Annual bonus targeted on net profit

Employee-owned trust profit-sharing scheme

Pension

Qualifications

• Proven service management or operations management experience leading a team.
• HVAC technical background with knowledge of systems.
• Comfort with P&L, budget, and cost control management.

Responsibilities

• Manage service and maintenance contracts and operations.
• Oversee a team of mobile engineers, ensuring service quality.
• Maintain and grow client relationships for contract extensions.

Skills

Client-facing skills

Customer service skills

Leadership

HVAC technical mastery

P&L control

Job description

Job Description

Client Service Manager required. Our client is a well-known and respected HVAC contractor with the majority of their accounts operating within the commercial sector, including restaurants, hotels, and leisure centres. They also serve clients operating sites within healthcare, industrial, or education settings. They have a nationwide presence, with regional offices throughout the UK supporting over 130 employees and generating a turnover in excess of £20M. They offer installation, service, maintenance, fault finding, and repair on a range of HVAC equipment, predominantly air conditioning, chillers, AHUs, ventilation, and commercial heating.

Our client's business is set up as an Employee-Owned Trust, effectively making all employees collective owners of the business. This setup means employees have a say in the company's management and can be involved in decision-making processes. As the company generates profits, these are distributed to employees.

The aim is to provide a long-term view of business success where employees have a vested interest in the company's performance and longevity.

The successful candidate will be responsible and accountable for a P&L of approximately £1.3M. The day-to-day responsibilities include managing the service and maintenance contract and operations throughout the patch, ensuring client satisfaction. The Manager will oversee and manage a team of mobile engineers, driving service quality standards and productivity.

The Manager must also ensure continuous improvements, maintain and grow client relationships to secure contract extensions and remedial works, and monitor profit and loss figures and control costs. The ideal candidate will be a stable, committed, driven, and commercially astute service or operations manager with proven experience in HVAC technical mastery, management, leadership, client relationships, and P&L control.

Client Service Manager Requirements

• Proven service management or operations management experience leading and planning work for a team of engineers.
• HVAC technical background with knowledge of heating, cooling, wet systems, and plant rooms.
• Confidence in leading technical conversations with clients regarding systems, service, maintenance, schedules, and remedial works.
• Proven client-facing and customer service skills with experience in service and maintenance contract frameworks and negotiations.
• Drive for continuous professional development, progression, and increased responsibilities.
• Comfort with P&L, budget, and cost control management.

Salary & Benefits

• Basic Salary: £50,000-£60,000 DOE
• Car allowance circa £5k per annum
• Annual bonus targeted on net profit, service, compliance, and engineer development
• Employee-owned trust profit-sharing scheme, increasing with time served
• Pension
• Further package details to be discussed at interview stage

Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex, operating across the UK with specialist teams across various industries. We act as a recruitment agency for this vacancy, and by applying, you consent to the processing of your data, contact regarding our services, and submitting your CV for this role.