HVAC Operations Manager

TN United Kingdom; Liverpool; On-site; GBP 50,000 - 60,000; Full time

Job summary

A well-known HVAC contractor in the UK seeks a Client Service Manager. The role involves managing a P&L, overseeing service operations, and ensuring client satisfaction. Ideal candidates should have strong HVAC expertise and leadership skills. This position offers a competitive salary and benefits, including a profit-sharing scheme.

Benefits

Car allowance

Annual bonus

Profit sharing scheme

Pension scheme

Qualifications

• Proven experience in service or operations management leading engineering teams.
• Strong client-facing and customer service skills.

Responsibilities

• Manage a P&L of approximately £1.3M.
• Oversee service and maintenance operations.
• Maintain and grow client relationships.

Skills

Leadership

Client Relationship Management

Customer Service

HVAC Technical Knowledge

Job description

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Client Service Manager

Our client is a well-known and respected HVAC contractor with a nationwide presence in the UK, supporting over 130 employees and generating a turnover in excess of £20M. They operate across the commercial sector, including restaurants, hotels, leisure centres, healthcare, industrial, and education settings.

Their services include installation, service, maintenance, fault finding, and repair of HVAC equipment such as air conditioning, chillers, AHUs, ventilation, and commercial heating.

The company is set up as an Employee-Owned Trust, allowing employees to have a say in management and share in profits, fostering a long-term view of business success and employee engagement.

The successful candidate will manage a P&L of approximately £1.3M, overseeing service and maintenance operations, ensuring client satisfaction, managing a team of mobile engineers, and driving continuous improvement. Responsibilities include maintaining and growing client relationships, contract management, and profit and loss monitoring.

Ideal candidates are stable, committed, driven, and commercially astute service or operations managers with proven HVAC technical expertise, management and leadership skills, client relationship experience, and P&L control.

Job Requirements

• Proven experience in service or operations management leading engineering teams.
• HVAC technical knowledge of heating, cooling, wet systems, and plant rooms.
• Ability to lead technical discussions with clients regarding systems, services, and maintenance.
• Strong client-facing and customer service skills, with experience in service and maintenance contract negotiations.
• Drive for professional development, progression, and increased responsibilities; confident with P&L, budgeting, and cost control.

Salary & Benefits

• Basic Salary: £50,000-£60,000 DOE
• Car allowance circa £5k per annum
• Annual bonus based on net profit, service, compliance, and engineer development
• Profit sharing scheme through Employee-Owned Trust, increasing with tenure
• Pension scheme
• Additional package details to be discussed at interview

Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex, operating across the UK with specialist teams in various industries.

We act as a Recruitment Agency for this vacancy. By applying, you consent to the processing of your data, contact regarding our services, and submission of your CV for this role.