Head of Operations - Exec Coaching to Education Leaders. UK Remote

ZipRecruiter; Manchester; Remote; GBP 55,000 - 60,000; Full time

Job summary

A leading global coaching company seeks a Head of Operations to streamline systems and enhance client satisfaction. This role involves managing operations, data reporting, and improving processes in a collaborative environment. The ideal candidate is a people lover with strong analytical skills and a background in SME operations, especially in education.

Benefits

35 days holiday including bank holidays

5 extra adventure days

£2,500 Personal development budget

Flexible Working

Employee share option scheme

Qualifications

• 5+ years of relevant experience in SME operations.
• Leadership experience in education sector preferred.

Responsibilities

• Ensure smooth daily operations and system integration.
• Analyze data for impactful reports and dashboards.
• Monitor systems, assess risks, and resolve issues.

Skills

Analytical Mind

Problem Solver

Results-Oriented

Customer-Focused

Detail-Oriented

Education

Bachelor's degree

Tools

CRM software

Spreadsheets

Job description

Job Description

Ready to Make Stuff Better? We thought so. Since 2017, MSB has grown from a two-person dream to a thriving global team delivering extraordinary coaching and leadership development to the biggest names in international education. Now we’re looking for a brilliant Head of Operations - someone who gets a kick out of solving complex problems, turning chaos into clarity, and making systems sing.

You’ll be the operational engine that keeps MSB running smoothly — from client delivery to building simple, human-first systems that empower our team and delight our partners.

If you love people and processes, believe great systems can unlock great relationships, and want to be part of a culture where adventure, integrity, and meaningful conversation matter, we’d love to meet you. We also offer 5 extra days off a year for adventure!

The Role at a Glance

• Remote with occasional meetings in London or Manchester
• £55,000 - £60,000 + 35 days holiday including bank holidays, plus 5 days adventure
• £2,500 Personal development budget, including leadership coaching and coach training options
• Flexible Working, Employee share option scheme, and more
• Permanent - Full Time

Our Values

Conversation, Integrity, and Adventure

Your Skills

• A Likeable People Lover with experience as a Systems Leader within an SME
• Analytical Mind, Self-Starter, Strong Networker
• Problem Solver, Results-Oriented, Customer-Focused
• Risk Taker, Thrive in Fast, Evolving Environments, Detail-Oriented

Your Background

Business Operations, Team Operations, SME Ops, Business Ops Manager

About Us

Since 2017, MSB has grown into a global coaching company with a core team of 6, 24 Associates, approaching £1 million in revenue. We work with top international school groups and are expanding our partnerships. Our coach training boasts a 100% NPS score.

The Head of Operations Opportunity

You will be the go-to person ensuring everything runs smoothly behind the scenes, leading our ops systems with a focus on tools like HubSpot, managing data, processes, and reporting to fuel growth and client satisfaction.

Key Responsibilities

• Operations Management: Ensure smooth daily operations, system integration, data accuracy, and organized team activities.
• Data Management & Reporting: Analyze data to produce impactful reports and dashboards, ensuring GDPR compliance.
• Risk Assessment & Troubleshooting: Monitor systems, assess risks, and resolve issues proactively.
• Strategy & Process Improvement: Align systems with business goals, drive automation, and implement best practices.
• Stakeholder Support & Training: Support and train the team on key tools for confident system use.

About You

• A people lover who listens and creates space for clients.
• Highly motivated, results-driven, with a strong moral compass.
• Organized, analytical, and a self-starter.
• Excellent communication and networking skills.
• A problem solver who makes decisions confidently.
• Adaptable, flexible, and passionate about development.
• Detail-oriented with a focus on quality and excellence.

Qualifications & Experience

• Leadership experience in SME operations, preferably in education.
• Proven ability to improve operations and systems.
• Proficiency in CRM software and spreadsheets.
• Bachelor's degree or 5+ years of relevant experience.
• Experience in the international schools market or education sector.
• Fluent in English; familiarity with coaching services a plus.

What’s on Offer

• Salary: £55,000 - £60,000
• Share scheme (under consultation)
• Growth in a fast-paced, purpose-driven company
• Supportive, collaborative environment with professional development
• £2,500 professional development budget and coaching access
• Up to 5 adventure days annually

If you’re excited by systems that work, love spreadsheets and conversations, and want to grow a values-led company, apply now to make a difference. We look forward to meeting you!