HVAC Internal Sales Agent – Charlton

Andrews Sykes Group PLC; Greater London; Hybrid; GBP 25,000 - 38,000; Full time

Benefits offered by this job

Pension scheme

Life assurance

25 days annual leave

Employee Assistance Programme

Employee referral programme

Job summary

Andrews Sykes Group PLC, the UK's leading specialist hire company, is seeking a driven Telesales professional to join our sales team in the West Midlands. You will proactively generate sales leads from existing and dormant accounts, manage quotations, and help convert opportunities over the phone.

The role demands a confident communicator, good numeracy to protect profitability, and a strong commitment to outstanding customer service.

Qualifications

• Minimum of 2 years’ telesales experience.
• Experience in hire industry and contact centre roles.
• Experience dealing with customers over the phone.
• Self-motivated team player.
• Delivers high level of customer service.
• Good MS Office knowledge (Word/Excel/Outlook).
• Excellent telephone manner.
• Works calmly under pressure.
• Strong problem-solving skills.

Responsibilities

• Proactively generate sales leads from existing and dormant accounts.
• Make targeted outbound calls to create qualified leads for the External Sales Team.
• Raise and send quotations to clients and follow up to convert to orders.
• Contact off-hirers and secure forward work.
• Process sales administration and invoicing accurately and timely.
• Ensure quotations cover all costs to meet profitability objectives.
• Maintain correct authorization records with customers for all supplies.

Skills

Telesales

Hire industry

Customer service

MS Office

Telephone manners

Self-motivated

Tools

MS Word

Excel

Outlook

Job description

As the UK’s leading specialist hire company, we provide the best pumping, heating and cooling solutions for every conceivable need, location and application. Our aim is to help our customers address the real-life challenges they face – whether planned or emergency – in the quickest, most professional and cost-effective ways. We pride ourselves on offering the safest, most reliable equipment sourced from the world’s top manufacturers, and are rightly considered market leaders due to the quality of service we provide.

Your new role

• Telesales: Proactively generating sales leads from existing and dormant accounts while using market intelligence to seek new opportunities .
• Lead Generation: Making targeted outbound calls to create qualified leads for the External Sales Team or directly winning orders over the phone .
• Quotation Management: Raising and sending quotations to clients, followed by timely follow-ups to convert them into confirmed orders .
• Customer Retention: Contacting “off-hirers” and following up on hire contracts from the previous day to secure forward work .
• Invoicing: Processing sales administration and invoicing accurately and in a timely manner, ensuring all service level agreements are met .
• Financial Accuracy: Ensuring quotations account for all costs related to goods and services to meet profitability objectives .
• Communication Records: Maintaining correct authorization processes with customers for all supplies, including additional items not in the original quote .

What you’ll need to succeed

• Minimum of 2 years’ experience in Telesales
• Experience in Hire industry and similar contact centre type role
• Experience in dealing with variety of customers over the phone
• Self- motivated team player
• Able to deliver a high level of customer service/satisfaction
• Good MS Office knowledge, i.e. MS Word, Excel, Outlook
• Excellent telephone manner
• Able to work calmly under pressure
• Resolve problems efficiently.

What you’ll get in return

• Competitive base salary with a contributory pension scheme
• Life assurance
• 25 days of annual leave including bank holidays
• Personal development plan that incorporates appropriate training to help advance your career
• Employee Assistance Programme.
• Employee referral programme

Without hiring the best talent, we would not be the leading hire specialists.

We are a nationwide specialist hire company with a demonstrable track record for delivering HVAC and pumping solutions to an expansive customer base spanning virtually every industry.

With more than 500 members of staff across the UK and overseas, we pride ourselves on developing individuals and having a high level of employee retention to help drive our business forward.

We have an excellent track record of recruiting and nurturing people across all factions of our business, with countless examples of apprentices progressing to prominent roles.

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Unit 601, Axcess 10 Business Park
Bentley Road South,
Wednesbury, England,
WS10 8LQ

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