Human Resources Coordinator

Thames Water; Reading; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Competitive salary up to £28,000

Annual leave 24 days (+28 with service

Performance-related pay plan

Generous Pension Scheme

Health & wellbeing benefits

Job summary

Thames Water is looking for an HR Co-ordinator to assist the People Services team, providing front-line service to employees and managers. You will handle HR administration, maintain accurate records, process contracts, and respond to enquiries, while aiming to meet KPIs and support project work.

This hybrid role is based in Reading, 36 hours per week, with a competitive benefits package.

Qualifications

• Experience providing HR administrative support.
• Ability to handle a high volume of queries daily.
• Demonstrates confidentiality and discretion.
• Experience using HR data systems and reporting.

Responsibilities

• Support HR Administration across the People Team.
• Act as the first point of contact for customer enquiries, forwarding specialist requests as appropriate.
• Maintain data using company systems, keeping records accurate and up to date.
• Generate and issue formal documents, such as employment contracts.
• Undertake ad hoc project work when required.
• Communicate with a broad range of people in a courteous and professional manner.
• Liaise with Line managers, IT Service Desk, and the wider business.
• Update employee records with changes to pension contributions.
• Undertake ad-hoc reporting and provide project support as required.
• Take responsibility for your workload and resolve queries/cases, triaging when needed.
• Ensure achievement of KPIs and collaborate with the People Services team.

Skills

Organisational skills

Multi-tasking

Advanced Excel

Microsoft Outlook

Tools

Microsoft Excel

Outlook

Job description

We are looking for an HR Co-ordinator to assist the People Services team, which is responsible for providing front-line service to all Thames Water employees and managers. This role requires someone with great organisational and administration skills to support the daily administration, ensuring employees are paid accurately and on time.

What you'll be doing as an HR Coordinator

• Supporting HR Administration across the People Team
• Act as the first point of contact for customer enquiries, forwarding specialist requests to other members of the HR department as appropriate
• Maintain data using Company-specific systems, ensuring that records are accurate and up to date
• Generate and issue formal documentation, such as employment contracts, as required
• Undertake ad hoc project work when required
• Communicate with a broad range of people in a courteous and professional manner
• Liaising with Line managers, the IT Service Desk, and the wider business
• Updating employee records with changes to pension contributions
• Undertaking ad-hoc reporting and providing project support as required
• Taking responsibility for your workload and owning queries/cases through to resolution. If unable to resolve, triage and communicate effectively with all involved
• Ensuring achievement of Key Performance Indicators (KPIs)
• Working collaboratively and providing support to others within the People Services team

Base Location:

Hybrid - Reading

Working Pattern or hours:

36 hours

What you should bring to the role

To thrive in this role, the essential criteria you'll need are:

• Great organisational skills
• Able to multi-task
• Highly organised and responsive, with an ability to deal with a high volume of queries each day
• Great IT skills including use of Microsoft Outlook
• Advanced level of Excel
• Resilient and able to be flexible to change in demands, whilst remaining approachable.
• Trustworthy, with the ability to maintain confidentiality
• Able to be a positive ambassador for the People Team, representing your role and function positively and professionally at all times
• Able to work in a remote HR Advisory service using a similar service model/approach is desirable; able to visit TW sites, as required

What's in it for you?

• Competitive salary up to £28,000 per annum, depending on experience
• Annual Leave - 24 days holiday per year increasing to 28 with the length of service (plus bank holidays)
• Performance-related pay plan directly linked to company performance measures and targets
• Generous Pension Scheme through AON
• Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)