Human Resources Advisor

ACS Staffing Solutions; Oxford; Hybrid; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Competitive salary and commission

Flexible working

Supportive, values-led team culture

Progression pathways and professional 

Job summary

Impact HR in the UK is seeking an experienced HR Advisor to join their growing consultancy team in Oxford. You will deliver expert, pragmatic HR advice to a portfolio of client businesses, balancing legal compliance with commercial sense.

This role offers hybrid working with remote elements within a collaborative team in Oxford, and requires a hands-on, service-driven approach to support multiple client needs.

Qualifications

• Solid generalist HR knowledge and employment law expertise.

Responsibilities

• Provide proactive HR support to client organisations across sectors.
• Handle a wide range of people matters, queries and projects.
• Deliver compliant, pragmatic HR advice aligned with client expectations.
• Support the HR Consultancy team with advice to their portfolio of clients.
• Ensure advice delivery aligns with company systems and frameworks.

Job description

Experience within consultancy is essential for this position.

Our client is looking for an experienced HR Advisor to join their growing team. Their business provides expert, people-first HR consultancy services to businesses across the UK. They are growing and are looking for a hands-on, service-driven HR Advisor to deliver expert, pragmatic and commercially minded advice to the client base.

Why this role matters:

The Clients rely on us as trusted advisors, delivering compliant solutions to their people issues, allowing them to focus on their business.

This role is perfect for someone who excels at providing impactful HR advice, balancing legal compliance, best practice and commercial sense along with occasional administration support. You will use your unrivalled knowledge of employment law and best practice, whilst building lasting relationships with clients and the team within Impact HR.

What you will be doing:

You will provide proactive HR support to clients across various sectors, handling a wide range of people matters, queries and projects.

Service delivery and client support

• Provide advice to clients via phone, email & online call support as required
• Ensure advice, documentation and support are delivered to a consistently high standard
• Deliver pragmatic HR advice in line with client expectations, both reactive and proactive
• Support the HR Consultancy team providing advice to their portfolio of clients
• Ensure your advice delivery is aligned with the company's systems and operational frameworks

Your day-to-day will include:

Employee relations

• Guide clients through all types of ER cases, including but not limited to disciplinary, grievance and capability cases
• Provide advice and the relevant documentation to ensure a compliant process that meets the client's needs

Absence management

• Advise on managing short and long-term absence cases, including sickness, holidays, career breaks and compassionate leave
• Guide clients in the use of absence management tools such as welfare calls, return to work interviews and absence review meetings

TUPE and redundancy

• Provide first line advice on TUPE transfer queries, including those involving redundancies
• Guide clients through redundancy procedures, both standalone and multiple roles, ensuring a compliant process with relevant documentation

Family friendly and flexible working

• Advise on family-friendly policies, both statutory and enhanced
• Support clients through flexible working requests and hybrid working arrangements

Equality, diversity and inclusion

• Provide advice on EDI-related cases including discrimination, bullying and harassment
• Recommend and supply policy documentation to ensure clients can foster inclusive workplaces

Recruitment and selection

• Advise clients on legal requirements and best practice in recruitment campaigns
• Support with drafting job descriptions and designing fair and effective selection processes
• Provide guidance on sourcing and attracting the right candidates for clients, including tools such as psychometric or on-the-job testing

Onboarding and induction

• Review and design induction, onboarding and probation processes that encourage employee engagement
• Advise on managing probationary reviews and early stage employment concerns

HR documentation

• Draft and review offer documentation including contracts and onboarding forms
• Advise on contractual variations
• Work with clients to create and update handbooks and individual policies, tailored to their business

Business development and networking

• Build strong relationships and deliver a consistently excellent service to help you identify opportunities to grow client accounts or introduce new services
• Any other duties as required

What Success Looks Like (First 12 Months)

• You have developed strong relationships with the team and a number of clients, becoming a trusted Advisor they turn to for support
• You have handled a wide range of HR queries and casework, consistently delivering legally sound and practical advice
• You have supported multiple clients with policy and documentation projects (contracts, handbooks, policies)
• Your written and verbal communication is consistently accurate, professional and tailored to the client
• You have identified opportunities for additional consultancy support through projects, training etc
• You have contributed to the development of internal consultancy processes and shared knowledge with your peers

About You

You are a skilled HR professional who combines solid HR knowledge with excellent communication, prioritisation and client service skills. You are comfortable working remotely within a wider team and autonomously at times, and love a variety in your work.

You will likely bring:

• Experience, with a strong generalist HR background, ideally experience in consultancy or multi-site environment
• Expert knowledge, with a solid understanding of UK employment law and best practice across the full employee lifecycle
• Accuracy and attention to detail
• Excellent prioritising and time management skills
• Proficiency with MS 365
• Experience with CRMs and HR systems
• A solutions-focused, commercially aware mindset
• Application of data protection and confidentiality

What We Offer

• Competitive salary and commission
• Flexible working
• Supportive, values-led team culture
• Progression pathways and professional development

Ready to shape the future of HR?

Work Location: Hybrid remote in Oxford.