HubSpot Realignment Lead & CRM SME

Inspired Thinking Group (ITG); Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

25 days holiday

Wellbeing Day

Smart Working with up to 40% from home

Pension

Volunteer/community perks

Job summary

Inspired Thinking Group (ITG) is seeking a HubSpot Systems Analyst on a 12-month contract to realign HubSpot to match business processes. You will review current configuration, gather requirements from stakeholders, and deliver a phased realignment with cleaner objects, workflows and data governance.

You will act as SME for HubSpot within the FS&BI team, ensure trusted data for reporting, manage changes, and provide user training and documentation.

Qualifications

• Proven hands-on experience administering and configuring HubSpot (CRM, with Sales and/or Service Hub).
• Experience reviewing and restructuring a CRM to fit changing business processes.
• Strong understanding of CRM data structures, properties, pipelines and workflow automation.
• Strong analytical, problem solving and communication skills.
• Excellent organisational and project management skills, with the ability to deliver to a fixed timeline.
• High attention to detail and a methodical approach.
• Ability to explain technical changes in plain English to non-technical users.

Responsibilities

• Review current HubSpot configuration, usage and integrations, and identify where it no longer fits business needs.
• Capture requirements from stakeholders and agree target ways of working in HubSpot.
• Build and agree a prioritised realignment plan and deliver it in manageable phases with minimal disruption to users.
• Redesign and simplify objects, properties, pipelines, lifecycle stages and deal/ticket stages to match agreed processes.
• Rationalise and rebuild workflows, automations and sequences, retiring redundant ones.
• Review user roles, teams and permissions for ITG policy alignment.
• Administer, configure and maintain HubSpot day to day.
• Manage integrations between HubSpot and finance/ERP platforms.
• Collaborate with HubSpot, vendors and IT to resolve issues and maximise platform use.
• Manage change with testing, sign-off and release communications.
• Act as the SME for HubSpot within the FS&BI team.
• Audit dataQuality and governance: duplicates, gaps, inconsistencies; define standards.
• Clean, migrate and reformat data to support the realigned structure.
• Put in place ongoing checks to maintain data quality after project ends.
• Rebuild dashboards/reports to reflect the new structure; support cross-system reporting.
• Provide ad hoc reporting support for commercial and leadership stakeholders.
• Provide user training and develop guides and workshops.
• Document final configuration and provide full handover.

Skills

HubSpot admin

CRM redesign

Stakeholder mgmt

Data governance

Reporting

Power BI

Excel

Project management

Tools

NetSuite

Sage Intacct

Job description

Inspired Thinking Group (ITG) is seeking a HubSpot Systems Analyst on a 12-month contract to realign HubSpot to match business processes. You will review current configuration, gather requirements from stakeholders, and deliver a phased realignment with cleaner objects, workflows and data governance.

You will act as SME for HubSpot within the FS&BI team, ensure trusted data for reporting, manage changes, and provide user training and documentation.