Hub Welcome Coordinator

The Regenda Group; Rochdale; On-site; GBP 7,000 - 11,000; Part time

Benefits offered by this job

25 days annual leave

8 bank holidays

6 additional volunteer days

5% Pension contribution

£250 Live and Learn allowance

Enhanced maternity/paternity pay

Employee Assistance Programme

Learning and development opportunities

Interest free loans

Monthly staff lottery

Job summary

The Regenda Group's Petrus Hub Welcome Coordinator position in Rochdale is a part-time, permanent role based at the Hub. You will be the first point of contact for people seeking support and will help them access services and information with empathy and professionalism.

You will coordinate practical support, maintain records, and ensure safeguarding and data protection compliance while working closely with colleagues, volunteers and partner agencies to deliver person-centred services in a

Qualifications

• Compassionate, empathetic, organised and proactive.
• Excellent communication and customer service skills.
• Experience supporting vulnerable people in community, housing, social care or customer facing environment.
• Committed to delivering person-centred support and a non-judgemental approach.
• Confident with diverse individuals, managing records and maintaining professional boundaries.
• Team player.
• Understanding of safeguarding, confidentiality and equality.
• Experience of housing support or multi-agency working advantageous.

Responsibilities

• Provides a welcoming first point of contact for people accessing the Petrus Hub.
• Coordinates access to practical support and services.
• Maintains accurate records and upholds safeguarding and data protection.
• Collaborates with colleagues, volunteers and partner agencies to deliver high-quality, person-centred services.

Skills

Compassionate

Empathetic

Organised

Proactive

Communication

Customer service

Experience in social care housing

Non-judgemental

Team player

Safeguarding

Confidentiality

Equality

Job description

• Part time (10 hours, 2 hours a day) (Monday – Friday, 10:00am – 12:00pm)
• Based in Rochdale

• Annual salary of £7,001 (£25,903 FTE)
• Permanent role

Please Note: We are not using recruitment agencies for this position. All applicants should apply directly through the Regenda Website. Any applications submitted through agencies will not be considered.

Proposed Interview Date: Tuesday 27th October 2026

The role

The Hub Welcome Coordinator provides a welcoming and supportive first point of contact for people accessing the Petrus Hub. Working within a No Wrong Door approach, the role helps individuals access the services, facilities and support they need to improve wellbeing, build independence and prevent crisis.

The postholder will coordinate access to practical support, maintain accurate records, uphold safeguarding and data protection requirements, and work collaboratively with colleagues, volunteers and partner agencies to deliver high-quality, person-centred services.

The right fit

• You’re compassionate, empathetic, organised and proactive.
• You have excellent communication and customer service skills.
• Experience supporting vulnerable people, working in a community, housing, social care or customer facing environment would be essential.
• You’re committed to delivering person-centred support and a non-judgemental approach.
• You’re confident working with diverse individuals, managing records accurately and maintaining professional boundaries.
• You can work as part of a team.
• Understanding of safeguarding, confidentiality and equality are essential.
• Experience of housing support or multi-agency working would be advantageous.

Who We Are

Petrus provides support services for people facing homelessness or in housing need. We are a charitable organisation and deliver both drop in and residential services in Rochdale and Oldham.

We believe people should have access to safe, secure, quality housing. We help people to develop skills, independence and make positive choices. We believe collaboration with other agencies and organisations is key to creating a world where everyone has a safe place to live.

Petrus is part of The Regenda Group; we work in places where we can make a difference and operate across the housing and construction sector, in care and support, and in education, training and careers.

What We Offer

Petrus really is a great place to work – and you don’t have to just take our word for it! We’re accredited by Best Companies for our ‘world class’ levels of staff engagement and have been consistently named as one of the Best Companies to Work For in the North West.

We can offer you a working environment where you can enjoy yourself, develop yourself and be yourself and where you really can make a difference to people’s lives.

• A range of flexible working options.
• 25 days paid annual leave each year (rising to 27 days after three years) in addition to 8 bank holidays.
• 6 additional days for volunteering.
• 5% Employers Contribution to the Pension Scheme.
• £250 annual ‘Live and Learn’ allowance to spend on learning any new skill.
• Enhanced maternity, paternity and adoption pay schemes.
• Employee Assistance Programme and health and wellbeing initiatives
• A wide variety of exciting learning and development opportunities.
• Interest free loans to assist with the purchase of computer equipment and travel season tickets.
• Monthly staff lottery scheme.

"We regenerate places and create opportunities for people"

We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from disabled and minority ethnic candidates as they are currently under-represented within our organisation.