Housing Advice & Support Team – Case Worker

Homeless Link; Greater London; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

27 days holiday

Pension scheme

Cycle to work scheme

Season ticket loan

Employee assistance programme

Shopping discounts

Learning & development opportunities

Monthly reflective practice

Job summary

Providence Row is seeking a dedicated support worker to help people experiencing homelessness in Tower Hamlets. You will deliver person-centred assessments, agree support plans and move-on actions to secure accommodation and access specialist services.

You will collaborate with partner agencies, build relationships with housing providers, and make referrals to local authority housing options, contributing to a stronger, solution‑focused service for those in need.

Qualifications

• Experience delivering support to people experiencing homelessness.
• Ability to conduct person-centred assessments and plan progression.
• Strong communication and relationship-building skills.
• Ability to refer to Tower Hamlets and Pan-London housing options.
• Experience working with partner agencies.
• Solution-focused and strengths-based approach.

Responsibilities

• Deliver support to people experiencing homelessness in Tower Hamlets.
• Conduct person-centred assessments with service users.
• Agree support plans to move into accommodation and access services.
• Make referrals to housing options services per act.
• Collaborate with partner agencies for joint support.
• Build relationships with housing providers and private rented sector.
• Demonstrate excellent communication and stakeholder relationships.
• Contribute to service development with a strengths-based approach.

Skills

Person-centred assessment

Communication skills

Relationship building

Referral coordination

Housing options knowledge

Job description

About us

For homeless people, or those at risk of homelessness, finding employment and housing opportunities can feel like an uphill battle, even more so if they’re affected by physical, mental health or substance misuse issues. Providence Row works with those affected by homelessness and those vulnerably housed in London, offering an integrated service of crisis support, advice and progression programmes. We ensure that people often excluded from mainstream services gain the support and opportunities they need to create a safe, healthy and sustainable life away from the streets.

The ideal candidate

To be considered for this role you should meet the following criteria:

• Deliver support to people experiencing homelessness and rough sleeping in the borough of Tower Hamlets.

• Conduct person-centred assessments with individuals who self-present at the service for support.

• Agree support plans with service users to move into accommodation and access specialist services that address the underlying causes of their homelessness.

• Make referrals into Tower Hamlets and Pan-London local authority housing options services, in line with the Homelessness Reduction Act.

• Work with partner agencies to provide joint support to service users where appropriate.

• Build relationships with housing providers and the private rented sector to expand the portfolio of affordable referral routes into accommodation.

• Demonstrate excellent communication skills and the ability to create positive working relationships with a wide range of people, including external services.

• Contribute to the development of the service, ensuring a solution-focused and strengths-based approach in all areas of work.

Research shows some people, especially women and marginalised groups, may hesitate to apply unless they match all the criteria. However, we want to assure everyone that we encourage applications from all individuals, regardless of whether they fulfil every point in the job description. Your unique perspective matters to us - please apply with confidence.

Benefits

• 27 days holiday plus bank holidays
• Pension scheme
• Cycle to work scheme
• Season ticket loan
• Employee assistance programme
• Access to shopping discounts
• Learning & development opportunities
• Monthly reflective practice

Interviews

Please note that we may interview on a rolling basis and therefore encourage early applications.

Providence Row is a charitable company limited by guarantee registered in England and Wales; company number 07452798 registered charity number 1140192.