Hub Operations Manager

Curo; Bath; On-site; GBP 35,000 - 42,000; Full time

Benefits offered by this job

26 days annual leave

Birthday off

Pension up to 10% matched

Flexible benefits (Health Cash Plan)

Gym membership

Employee Assistance Programme

Training & development

Job summary

CURO is seeking a Hub Operations Manager in Bath to lead daily cafe and events operations, ensuring a warm welcome and high-quality experience. You will work with the Hub General Manager, owning the venue from service delivery to financial performance.

You will manage duty shifts, inventory, staff rosters and health and safety compliance, driving customer satisfaction and community impact while supporting financial resilience.

Qualifications

• Experience leading operations in cafe, hospitality, catering or events.
• Hands-on kitchen cover during holidays/absences to maintain operations.
• Experience supervising and developing teams in fast-paced, customer-facing settings.
• Experience of duty management in a mixed-use or multi-purpose venue.
• Solid knowledge of health, safety and food hygiene standards.
• Experience handling team performance reviews and meetings.
• Knowledge of KPIs, labour percentages and basic financial reporting.

Responsibilities

• Manage daily cafe and events catering operations, ensuring high product quality, customer experience and service consistency.
• Lead duty management shifts and deputise for Hub General Manager when needed.
• Oversee inventory, stock control and waste reduction to optimise costs.
• Maintain venue appearance and facilities to keep the hub welcoming and professional.

Skills

Leadership

Operations management

Customer service

Stock control

Health & safety

Team management

Job description

£38,625 per annum + Benefits | Bath Permanent | Full Time | 40 hours per week|Including evenings and weekends Onsite at hub with occasional travel

Purpose of the Job

The Hub Operations Manager leads the day-to-day running of our community café and events operation, making sure every customer enjoys a warm welcome and a high-quality experience. Working closely with the Hub General Manager, the role grows the Hub as a thriving, welcoming space that brings the community together, supports Trusted Customer Services and contributes to Curo's financial resilience. It's a hands‑on leadership role for someone who takes ownership, brings ideas and helps shape what the Hub becomes.

What will I do?

Operations and Service Delivery

• Manage the day-to-day café and events catering operation, keeping standards of product quality, customer experience and service consistency high at all times.
• Take on duty management shifts and deputise for the Hub General Manager when they're away, leading the venue confidently and safely.
• Maintain effective inventory and stock control, keeping waste to a minimum and stock at the right levels.
• Keep equipment, facilities and the overall site looking their best, so the Hub is always somewhere people want to be.

Customer Experience and Community

• Deliver a consistently excellent experience for every customer, resolving feedback and issues professionally and quickly.
• Build strong, lasting relationships with customers, suppliers and partners.
• Keep an eye on market trends and customer preferences, using what you learn to keep the Hub's offer fresh and relevant.

Commercial and Financial Performance

• Develop and deliver business plans that grow sales, profitability and customer satisfaction.
• Support strong financial performance through budgeting, reporting and cost control.
• Manage labour costs, scheduling and rota planning with the Front of House team, Duty Managers and General Manager, keeping the operation efficient.

Health, Safety and Compliance

• Make sure the venue meets all health, safety and hygiene standards, maintaining a 5 star Food Standards Agency rating and strong general venue health and safety.
• Put in place and uphold clear operational policies and procedures.

People Leadership and Culture

• Recruit, train and supervise Front of House and Back of House team members and a pool of casual staff, building a capable and motivated team.
• Support your team's development through coaching, performance reviews and career progression planning.
• Lead in a way that reflects Curo's values, creating a positive, inclusive culture where people enjoy their work and do their best.

Essential - Experience and Qualifications

• Experience leading operations in a café, hospitality, catering or events environment.
• Hands‑on kitchen experience, with the ability to provide chef and kitchen cover during holidays, absence or busy periods to maintain operations.
• Experience supervising, motivating and developing teams in a fast‑paced, customer facing setting.
• Experience of duty management in a mixed‑use or multi‑purpose venue.
• A good working knowledge of health, safety and food hygiene standards.
• Experience handling people‑related matters such as team meetings and performance reviews.
• A solid grasp of KPIs, labour percentages and basic financial reporting, with the awareness to support forecasting and cost control.

Essential - Skills and Attributes

• Strong customer service skills, with a calm and confident approach to resolving issues.
• Excellent communication, organisational and time management skills.
• A hands‑on, ownership‑driven attitude - someone who brings ideas and takes the

What you'll get in return

• Competitive salary and opportunities for pay progression
• 26 days annual leave per year (plus bank holidays) rising to 29 days after 3 years
• Your birthday off as an extra holiday
• Up to 10% matched pension contribution
• Flexible benefits including options such as Health Cash Plan or gym membership
• Access to an Employee Assistance Programme and wellbeing support
• Full training and development with opportunities for career progression

About CURO

We're a leading South West housing association with social purpose at our heart. We provide affordable homes and create positive futures in our communities. We're proud to be among the UK's top 100 companies to work for, and the 5th best housing association nationwide.

We actively welcome applications from candidates who identify as disabled, LGBTQ+, from ethnic minority backgrounds, and from our Curo customers. We're committed to making our recruitment process accessible to everyone - if you need any adjustments to help you apply or interview.