Tenancy Sustainment Manager

Curo; Bath; Hybrid; GBP 39,000 - 53,000; Full time

Benefits offered by this job

26 days annual leave

Birthday off

Pension contribution up to 10%

Health Cash Plan

Gym membership

Employee Assistance Programme

Professional development

Flexible/hybrid working

Job summary

Curo in Bath is seeking a Tenancy Sustainment Manager to lead a specialist service that helps customers maintain homes, manage challenges and build secure futures. Hybrid working with a competitive package is offered.

You will manage a team, coordinate early interventions and build partnerships with local authorities and health services to improve outcomes for communities.

Qualifications

• Experience managing, coaching and developing a team with inclusive leadership.
• Experience with complex case management, risk, safeguarding.
• Customer-focused with ability to build trust and support sustainable outcomes.
• Strong partnership work with statutory and voluntary agencies.
• Knowledge of housing legislation, welfare benefits, safeguarding and data protection.
• Organised and analytical, able to prioritise and monitor service performance.
• Excellent communication skills to explain complex information clearly.
• IT-literate with experience using case management systems and Microsoft Office.
• Full UK driving licence; travel across communities may be required.

Responsibilities

• Lead and manage the tenancy sustainment service, ensuring customers receive timely, effective and person-centred support
• Manage, coach and develop a team of tenancy sustainment specialists, promoting a positive, inclusive and high-performing culture
• Oversee complex cases including our specialist service providing a single point of contact where appropriate to meet customer need
• Work closely with other teams to identify support needed which may assist customers at risk of tenancy failure and coordinate early intervention
• Build strong relationships with local authorities, support agencies, health services, charities and other community partners
• Ensure support plans are strengths-based, outcome-focused and tailored to each customer's circumstances
• Provide advice and guidance affecting tenancy stability or where this is a barrier to secure a Curo home.
• Monitor service performance, customer outcomes and compliance with relevant policies, legislation and regulatory requirements
• Use data and customer feedback to identify trends, improve services and reduce tenancy failure
• Manage safeguarding concerns and ensure appropriate risk assessment, escalation and information sharing
• Prepare reports and contribute to service planning, commissioning, budgets and continuous improvement activity
• Represent Curo at partnership meetings and contribute to wider projects that support sustainable communities

Skills

People leadership

Complex case management

Customer focused

Partnership working

Housing legislation knowledge

Data analysis

Excellent communication

IT literacy

Driving licence

Microsoft Office

Tools

Microsoft Office

Job description

Permanent | Full Time

Hybrid: office, home and community-based working As our new Tenancy Sustainment Manager, you'll lead a specialist service that helps customers maintain their homes, manage challenges and build more secure futures. Working with colleagues, customers and external partners, you'll provide effective support, remove barriers and help prevent tenancy breakdown, homelessness and provide support for independent living.

£45,835 per annum + Benefits | Bath

This is a rewarding leadership role where you'll combine people management, partnership working and practical problem-solving to improve outcomes for customers across our communities.

What You'll Be Doing

• Lead and manage the tenancy sustainment service, ensuring customers receive timely, effective and person-centred support
• Manage, coach and develop a team of tenancy sustainment specialists, promoting a positive, inclusive and high-performing culture
• Oversee complex cases including our specialist service providing a single point of contact where appropriate to meet customer need
• Work closely with other teams to identify support needed which may assist customers at risk of tenancy failure and coordinate early intervention
• Build strong relationships with local authorities, support agencies, health services, charities and other community partners
• Ensure support plans are strengths-based, outcome-focused and tailored to each customer's circumstances
• Provide advice and guidance affecting tenancy stability or where this is a barrier to secure a Curo home.
• Monitor service performance, customer outcomes and compliance with relevant policies, legislation and regulatory requirements
• Use data and customer feedback to identify trends, improve services and reduce tenancy failure
• Manage safeguarding concerns and ensure appropriate risk assessment, escalation and information sharing
• Prepare reports and contribute to service planning, commissioning, budgets and continuous improvement activity
• Represent Curo at partnership meetings and contribute to wider projects that support sustainable communities

Why this is a great role

• Make a lasting difference - help customers remain safely and successfully housed
• Lead meaningful work - manage a service that supports people through complex and challenging circumstances
• Work collaboratively - build partnerships that improve outcomes for customers and communities
• Develop and improve - use your expertise to shape services and influence positive change
• Join a values-led organisation - work alongside colleagues who care about people and social purpose

What you'll get in return

• Competitive salary and opportunities for pay progression
• 26 days annual leave per year (plus bank holidays) rising to 29 days after 3 years
• Your birthday off as an extra holiday
• Up to 10% matched pension contribution
• Flexible benefits including options such as Health Cash Plan or gym membership
• Access to an Employee Assistance Programme and wellbeing support
• Full training and development with opportunities for career progression
• Flexible and hybrid working arrangements, with regular community and office-based activity

About you

We're looking for an experienced housing or support professional who is passionate about helping people sustain their homes and improve their circumstances. You'll be a confident manager and communicator, able to make sound decisions, manage risk and work effectively with customers who may have complex needs.

• People leadership - experience managing, coaching and developing a team, with a commitment to inclusive leadership
• Complex case management - confident managing risk, safeguarding, vulnerability and challenging situations
• Customer focused - able to build trust, listen without judgement and support people to achieve sustainable outcomes
• Strong partnership working - experienced in working with statutory services, voluntary organisations and other external agencies
• Knowledgeable and accountable - understanding of relevant housing legislation, welfare benefits, safeguarding and data protection requirements
• Organised and analytical - able to prioritise competing demands, use data and monitor service performance
• Excellent communicator - able to explain complex information clearly and influence positive decisions
• IT literate - comfortable using case management systems, Microsoft Office and digital tools for reporting and communication
• Full UK driving licence - desirable, as travel across our communities may be required

About Curo

We're a leading South West housing association with social purpose at our heart. We provide affordable homes and create positive futures in our communities. We're proud to be among the UK's top 100 companies to work for, and the 5th best housing association nationwide.

We actively welcome applications from candidates who identify as disabled, LGBTQ+, from ethnic minority backgrounds, and from our Curo customers. We're committed to making our recruitment process accessible to everyone - if you need any adjustments to help you apply or interview, please contact our recruitment team at [e-mail]