Front of House (Hospitality) Assistant

Curo; Bath; On-site; GBP 11,793 - 14,414; Part time

Benefits offered by this job

26 days annual leave plus bank holidays

Birthday off as extra holiday

Up to 10% matched pension contribution

Flexible benefits including gym membership

'Perks at Work' access to discounts

Employee Assistance Programme

Job summary

A leading South West housing association is seeking a Front of House Assistant to provide exceptional customer service in our community space. In this part-time role, you'll engage with diverse visitors, manage café operations, and ensure a welcoming atmosphere. No prior experience is required, just a passion for teamwork and customer care. Enjoy flexible hours with benefits like annual leave, pension contributions, and discounts. Be part of a vibrant community-focused team fostering inclusivity and support.

Qualifications

• No previous experience necessary.
• Ability to work as part of a team.
• Customer-focused mindset and enthusiasm.

Responsibilities

• Greet customers and deliver outstanding service.
• Manage stock and ensure food safety standards.
• Respond to customer feedback to enhance their experience.

Skills

Excellent communication skills

Customer focus

Positive team attitude

Basic numeracy skills

Ability to work evenings and weekends

Active nature handling

Job description

Front of House (Hospitality) Assistant - Join to apply at Curo

£13,104 per annum + benefits | Part Time | Permanent | 20 hours per week

Every day, people visit The Hub - our flagship community space at Mulberry Park in Combe Down - seeking connection and refreshment. As our Front of House Assistant, you'll be the friendly face greeting them and ensuring exceptional experiences. You'll deliver outstanding customer service across our café and community spaces.

You'll rotate between the till, coffee machine, and floor service, creating a welcoming atmosphere for everyone from young families to Bath rugby players. The Hub stands out with its unique community feel – a place where all backgrounds come together. Your energy and ability to thrive in a fast‑paced environment will help make The Hub the heart of our diverse community.

What you'll be doing

Your day will be diverse and energetic in this very active role. You'll set up the space, arranging furniture and ensuring the café looks inviting for visitors. As the community comes to life, you'll be at the heart of the action.

You'll become a trained barista while developing skills across all service areas. One moment you'll be taking orders and handling payments, the next delivering delicious food to tables both inside and outside. The menu ranges from all‑day breakfasts and sandwiches to our popular Friday night pizzas and Sunday roasts.

You will create The Hub's welcoming atmosphere, greeting everyone from local families to VIP guests with the same warm hospitality. During busy periods, you will maintain composure while working efficiently.

Behind the scenes, you'll manage stock, ensure food safety standards, and collaborate with colleagues during busy periods. When customers provide feedback, you'll respond thoughtfully to enhance their experience.

Every day brings something new, but your warmth and dedication will help make our community space the vibrant, welcoming environment that brings diverse people together.

Working pattern

Part time: 20 hours flexibly per week (across 7 days) including evenings and weekends. Hours typically 8:00–18:00, with the rota provided two weeks in advance.

What you’ll get in return

• 26 days annual leave per year (plus bank holidays) rising to 29 days after 3 years
• Your birthday off as an extra holiday
• Up to 10% matched pension contribution
• Flexible benefits including additional leave, gym membership, Health Cash Plan
• 'Perks at Work' giving you access to thousands of discounts
• Employee Assistance Programme for your wellbeing

More about you

• Excellent communication skills, customer focus, and a positive team attitude. No previous experience necessary!
• Ability to work as part of a team
• Basic numeracy skills for handling payments
• Availability to work evenings and weekends
• Customer focused mindset and enthusiasm
• Ability to handle the active nature of the role, which involves standing for extended periods and moving café furniture daily – we’re committed to providing appropriate support and accommodations where needed

About Curo

We're a leading South West housing association with social purpose at our heart. We provide affordable homes and create positive futures in our communities. We're proud to be among the UK's top 100 companies to work for, and the 5th best housing association nationwide.

We actively welcome applications from candidates who identify as disabled, LGBTQ+, from ethnic minority backgrounds, and from our Curo customers. We're committed to making our recruitment process accessible to everyone – if you need any adjustments to help you apply or interview, please contact our recruitment team at [e-mail]