Hub Café & Events Operations Lead

Curo; Bath; On-site; GBP 35,000 - 42,000; Full time

Benefits offered by this job

26 days annual leave

Birthday off

Pension up to 10% matched

Flexible benefits (Health Cash Plan)

Gym membership

Employee Assistance Programme

Training & development

Job summary

CURO is seeking a Hub Operations Manager in Bath to lead daily cafe and events operations, ensuring a warm welcome and high-quality experience. You will work with the Hub General Manager, owning the venue from service delivery to financial performance.

You will manage duty shifts, inventory, staff rosters and health and safety compliance, driving customer satisfaction and community impact while supporting financial resilience.

Qualifications

• Experience leading operations in cafe, hospitality, catering or events.
• Hands-on kitchen cover during holidays/absences to maintain operations.
• Experience supervising and developing teams in fast-paced, customer-facing settings.
• Experience of duty management in a mixed-use or multi-purpose venue.
• Solid knowledge of health, safety and food hygiene standards.
• Experience handling team performance reviews and meetings.
• Knowledge of KPIs, labour percentages and basic financial reporting.

Responsibilities

• Manage daily cafe and events catering operations, ensuring high product quality, customer experience and service consistency.
• Lead duty management shifts and deputise for Hub General Manager when needed.
• Oversee inventory, stock control and waste reduction to optimise costs.
• Maintain venue appearance and facilities to keep the hub welcoming and professional.

Skills

Leadership

Operations management

Customer service

Stock control

Health & safety

Team management

Job description

CURO is seeking a Hub Operations Manager in Bath to lead daily cafe and events operations, ensuring a warm welcome and high-quality experience. You will work with the Hub General Manager, owning the venue from service delivery to financial performance.

You will manage duty shifts, inventory, staff rosters and health and safety compliance, driving customer satisfaction and community impact while supporting financial resilience.