Operational Transformation Project Manager

Curo; Bath; Hybrid; GBP 60,000 - 66,000; Full time

Benefits offered by this job

Flexible benefits

Health cash plan

Gym membership

Pension matching

EAP & wellbeing

Training & progression

Hybrid working

Job summary

Curo is seeking an organised and proactive Operational Transformation Project Manager to lead cross-functional projects that improve services, deliver efficiencies and benefit our customers and communities. This hands-on role spans initiation to closure, coordinating with teams and external partners to ensure on-time, on-budget delivery.

You will manage plans, risks, budgets and dependencies, facilitate workshops, report to senior stakeholders, and support procurement and governance processes.

Qualifications

• Project management experience - proven experience delivering projects from planning through to completion.
• Strong organisation skills - manage deadlines, budgets, risks and competing priorities.
• Excellent communication - confident working with colleagues, customers, suppliers and senior stakeholders.
• Collaborative approach - build effective relationships and bring people together around shared goals.
• Commercial awareness - comfortable monitoring budgets, managing resources and working with external providers.
• Problem-solving skills - identify challenges, assess options and make practical recommendations.
• IT literate - comfortable using Microsoft Office and project management or reporting systems.
• Commitment to inclusion - understands the importance of accessible, customer-focused and fair project delivery.

Responsibilities

• Lead projects from initiation and planning through to implementation, evaluation and closure.
• Develop clear project plans, objectives, milestones, budgets and resource requirements.
• Coordinate project teams, working groups and external suppliers to maintain progress and accountability.
• Manage project risks, issues, dependencies and changes, escalating where appropriate.
• Monitor project performance against agreed timescales, budgets, outcomes and quality standards.
• Build strong relationships with colleagues, customers, contractors and other stakeholders.
• Facilitate meetings, workshops and consultations, ensuring actions are recorded and followed through.
• Prepare accurate project reports, updates and recommendations for senior stakeholders and governance groups.
• Support procurement, contract management and budget monitoring activities where required.
• Capture lessons learned and contribute to continuous improvement across our project delivery approach.

Skills

Project management

Organisation

Communication

Collaboration

Commercial awareness

Problem-solving

IT literacy

Inclusion commitment

Tools

Microsoft Office

Project management software

Job description

Operational Transformation Project Manager - Transformation Projects

Salary|£63,345|Hybrid| Bath

We're looking for an organised and proactive Project Manager to lead projects that improve services, create efficiencies, and make a positive difference for our customers and communities. Continuous Improvement: maximise efficiencies, minimise waste, manage cross-project dependencies, and track performance metrics. This is a hands-on, multi-disciplinary role. You'll work across teams alongside other areas of the business. You'll bring people together, manage competing priorities, and ensure projects are delivered on time, within budget, and to a high standard.

Working across teams and with external partners, you'll take projects from initial planning through to successful completion. This is an opportunity to play a key role in delivering meaningful change within a purpose-led organisation.

What you'll be doing

• Lead projects from initiation and planning through to implementation, evaluation and closure
• Develop clear project plans, objectives, milestones, budgets and resource requirements
• Coordinate project teams, working groups and external suppliers to maintain progress and accountability
• Manage project risks, issues, dependencies and changes, escalating where appropriate
• Monitor project performance against agreed timescales, budgets, outcomes and quality standards
• Build strong relationships with colleagues, customers, contractors and other stakeholders
• Facilitate meetings, workshops and consultations, ensuring actions are recorded and followed through
• Prepare accurate project reports, updates and recommendations for senior stakeholders and governance groups
• Support procurement, contract management and budget monitoring activities where required
• Capture lessons learned and contribute to continuous improvement across our project delivery approach

Why this is a great role

• Make a real difference - deliver projects that improve homes, services and outcomes for our customers. We are open to sector experience
• Work across the organisation - collaborate with colleagues from a wide range of professional teams
• Own meaningful change - take responsibility for projects from idea to successful delivery
• Develop your career - strengthen your project, leadership and stakeholder management skills
• Join a supportive organisation - work with people who are committed to our social purpose

What you'll get in return

• Competitive salary and opportunities for pay progression
• 26 days annual leave per year (plus bank holidays) rising to 29 days after 3 years
• Your birthday off as an extra holiday
• Up to 10% matched pension contribution
• Flexible benefits including options such as Health Cash Plan or gym membership
• Access to an Employee Assistance Programme and wellbeing support
• Full training and development with opportunities for career progression
• Flexible and hybrid working arrangements

About you

We're looking for an experienced project professional who can bring structure, energy and collaboration to a varied portfolio of work. You'll be confident managing projects, engaging stakeholders and making sure actions are delivered in a changing environment.

• Project management experience - proven experience delivering projects from planning through to completion
• Strong organisation skills - able to manage deadlines, budgets, risks and competing priorities
• Excellent communication - confident working with colleagues, customers, suppliers and senior stakeholders
• Collaborative approach - able to build effective relationships and bring people together around shared goals
• Commercial awareness - comfortable monitoring budgets, managing resources and working with external providers
• Problem-solving skills - able to identify challenges, assess options and make practical recommendations
• IT literate - confident using Microsoft Office and project management or reporting systems
• Commitment to inclusion - understands the importance of accessible, customer-focused and fair project delivery

About Curo

We're a leading South West housing association with social purpose at our heart. We provide affordable homes and create positive futures in our communities. We're proud to be among the UK's top 100 companies to work for, and the 5th best housing association nationwide.

We actively welcome applications from candidates who identify as disabled, LGBTQ+, from ethnic minority backgrounds, and from our Curo customers. We're committed to making our recruitment process accessible to everyone - if you need any adjustments to help you apply or interview, please contact our recruitment team at