HUB OFFICER

Cyngor Caerdydd/Cardiff Council; Cardiff; Hybrid; GBP 20,000 - 26,000; Full time

Job summary

Cardiff Council (Cyngor Caerdydd) invites applications for an admin role based in the East Hub, Llanrumney and Rumney Hub. The post focuses on delivering a frontline customer service for Housing Benefit, Council Tax Reduction and related services.

You will work as part of a team, providing face-to-face support, guiding inquiries, and supporting library delivery and community events. Welsh language knowledge is advantageous.

Qualifications

• Experience of working with customers, preferably on a face to face basis.
• Commitment to providing high quality customer service.
• Knowledge of other languages would be an advantage.

Responsibilities

• Provide a professional, high quality customer-focused face-to-face service.
• Advise on Housing Benefit, Council Tax, Welfare Benefit, Money advice, Welfare Reform, Housing Enquiries and other council services, resolving enquiries at first point of contact where possible.
• Assist in delivering a full Library service and participate in Hub/Library events.
• Engage with partners to maximise hub use, including supporting and arranging events and encouraging tenant participation.

Skills

Customer service

Face-to-face service

Communication

IT skills

Teamwork

Dispute resolution

Flexibility

Welsh language

Job description

An exciting opportunity has arisen for a committed individual with excellent customer service skills to join our East Hub team based in Llanrumney and Rumney Hub. The hubs provide a professional front line advice service to customers on Housing Benefit & the Council Tax Reduction scheme, Housing including the Welfare Reform Act and a wide range of council services including library provision.

About the job

You will have experience of working with customers, preferably on a face to face basis with a commitment to providing high quality customer service.

To provide a professional, high quality, customer focuses face to face service.

To advise on Housing Benefit, Council Tax, Welfare Benefit, Money advice, Welfare Reform, Housing Enquiries, Homeless prevention and a wide range of general Council services, resolving enquiries at the first point of contact wherever possible.

To assist in the delivery of a full Library service and participate in the delivery of Hub/Library events.

Engage with partners to maximise the use of the hub to include supporting and arranging events & encouraging tenant participation.

What We Are Looking For From You

You will have good communication and IT skills and the ability to resolve disputes in a positive and constructive manner. You will work well in a team and will be required to be flexible, particularly in relation to location of work which may vary.

Knowledge of other languages would be an advantage.

Additional information

This post is temporary until 31st March 2027.

This post is suitable for post share.

This posts is subject to Disclosure Barring Service Enhanced checks.

We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.

We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.

Job Category Admin / Clerical

Department Housing & Communities

Working Pattern/Contract Type Full Time Temporary