Hub Manager - St Helens, Merseyside

The Padel Hub; St Helens; On-site; GBP 30,000 - 38,000; Full time

Job summary

The Padel Hub in St Helens is seeking a dynamic Hub Manager to lead our growing community hub and drive outstanding member experiences. You will oversee day-to-day operations, including scheduling, bookings and events, and build a team that delivers a warm, customer-first culture.

This role blends hands-on leadership with strategic growth across our expanding UK network. Join us to help grow padel across the country, lead events and cultivate a vibrant hub community that players are proud to

Qualifications

• Management experience in a customer-facing environment (sport, hospitality, fitness, leisure, retail or similar).
• Ability to lead a team and deliver service excellence.
• Experience running events, bookings and hub operations.

Responsibilities

• Be the face and heartbeat of the hub - welcoming members, players, guests and partners.
• Lead a customer-first culture where service excellence is standard.
• Manage, motivate and support your team to perform at a high level.
• Run the day-to-day operations smoothly: scheduling, bookings, events and hub standards.
• Work with Marketing, Operations and Recruitment teams to elevate the hub experience and drive growth.
• Host events, tournaments and community activities that strengthen hub culture.
• You love working with people, you're confident, thoughtful and great at building rapport.

Skills

Leadership

Team management

Customer service

Event management

Operations coordination

Community building

Job description

Hub Manager - St Helens, Merseyside The Padelhub is on a mission to grow the most exciting sport in the UK - and we're looking for someone who wants to be at the centre of that movement. Our Harrow site will be a busy and community-driven hub. We're looking for a natural leader who brings energy, passion and pride into every interaction. Someone who believes that sport can create connection, belonging, and memorable shared experiences. This is not a desk job. You will be on the ground, leading from the front - shaping the culture, building relationships, and ensuring every player leaves feeling valued and inspired.

What You’ll Do

• Be the face and heartbeat of the hub - welcoming members, players, guests and partners.
• Lead a customer-first culture where service excellence is standard.
• Manage, motivate and support your team to perform at a high level.
• Run the day-to-day operations smoothly: scheduling, bookings, events and hub standards.
• Work closely with our central Marketing, Operations and Recruitment teams to elevate the hub experience and drive growth.
• Host events, tournaments and community activities that strengthen the hub culture.
  Management experience is essential. You've led teams in a customer-facing environment (sport, hospitality, fitness, leisure, retail or similar).
• You love working with people - you're confident, thoughtful and great at building rapport.
• Passionate about sport and excited by the growth of padel.
• Organised, proactive and comfortable taking ownership.
• Able to balance strategic thinking with hands‑on delivery.
• Energised by building communities and creating standout customer experiences.

What We Offer

• The opportunity to lead at our newest UK hub - one of the most dynamic padel communities in the UK.
• A role where your personality, leadership and passion genuinely shape outcomes.
• Real development opportunities as The Padel Hub continues to expand nationwide.
• Competitive salary + performance-related incentives.
• Be part of one of the most exciting growth stories in UK sport.

If you want to help grow the game, inspire players, and build something that genuinely matters - we'd love to hear from you.