Hub Manager

Hull and East Yorkshire Hospitals NHS Trust; Eppleworth; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

NHS Pension

27 days annual leave + bank holidays

Great benefits

Job summary

Hull and East Yorkshire Hospitals NHS Trust invites applications for a Hub Manager within the Patient Services Team. You will lead admin teams across Outpatients, Appointments and Referral Centre, Data Quality and Patient Access, ensuring KPI delivery and continuous service improvements.

You will analyse performance data to coach your team, promote best practice, and act as a role model for clinical administration.

Qualifications

• Experience delivering KPI targets in a healthcare admin environment.
• Strong communication and people-management skills.

Responsibilities

• Lead and develop the administration team across Outpatients, Appointments and Referral Centre, Data Quality and Patient Access.
• Monitor KPI delivery and drive continuous service improvements.
• Analyse performance data to coach and develop staff and ensure data quality.
• Collaborate with multidisciplinary teams and senior stakeholders to optimise patient access.
• Represent the hub across Hull Royal Infirmary, Castle Hill Hospital and East Riding Community Hospital.

Skills

Team leadership

NHS knowledge

Data analysis

Communication

Motivational leadership

Tools

Excel

Outlook

Word

PowerPoint

Job description

We have an exciting opportunity within the Patient Services Team for a Hub manager. (Hub12 Shared Services) You will be responsible for proactively managing the administration team, including Outpatients Department, Appointments and Referral Centre, Data Quality and Patient Access Team. Focus will be on ensuring the hub is meeting the expected KPI's and identifying continuous service improvements. You'll be required to analyse performance data ensuring high standards of operational integrity, using the data to coach and develop your team. As an advocate for the clinical administration service, you will be a visible role model promoting the work and achievements of our teams. You will be required to work at Hull Royal Infirmary, Castle Hill Hospital and East Riding Community Hospital. If you are a external candidate you will be required to start on the second Monday of the month to join the Patient Services induction week. If you are an internal candidate you must have approval from your line manager to apply for this post. If you are someone who;

• Can motivate and inspire teams to do the right things for our patients every day

  Is passionate about what you do and takes pride in delivering the very best work

• Has excellent verbal and written communication skills with a confident telephone manner
• Has previous experience of managing a team
• Has a good understanding of and strong interest in the NHS
• Has experience of working effectively with minimal supervision
• Thrives on a challenge
• Remains calm under pressure, can manage a number of tasks simultaneously and maintain excellent attention to detail while working to strict deadlines
• Is an effective communicator with strong interpersonal skills with the ability to build rapport with a range of people, including senior key stakeholders and colleagues
• Has great writing and administrative skills, with competency in using Microsoft Office - Excel, Outlook, Word, PowerPoint

• Uses their initiative and can think on their feet

  The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.

Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve. Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH. As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology. We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.

The benefits are also great too with a starting salary of £32,073, rising with regular increments. 27 days annual leave plus bank holidays upon entry and eligibility to join the NHS pension scheme as well as many other benefits.