Hub & Helpline IDVA

IDAS; Barnsley; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

26 days annual leave

Pension scheme

Health cash plan

National discount schemes

Job summary

IDAS (Independent Domestic Abuse Services) in Barnsley is seeking compassionate individuals to join our dedicated helpline team, delivering immediate support and safety advice to victims and survivors of domestic abuse. We value inclusive, respectful practice and safer recruitment.

You will conduct risk assessments, develop safety plans, and refer clients to internal and external services, collaborating with housing, health, police, and social services.

Responsibilities

• Deliver high-quality, immediate support and safety advice to victims and survivors via the IDAS helpline.
• Carry out holistic, client-centred needs assessments and make appropriate referrals to internal and external services, referring high-risk clients to MARAC as needed.
• Highlight safeguarding concerns and report them in line with IDAS procedures.

Job description

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At IDAS (Independent Domestic Abuse Services), we are committed to supporting individuals and families impacted by domestic abuse and sexual violence. As the leading specialist charity in Yorkshire, we are looking for dedicated, compassionate, and courageous individuals to join our inclusive and inspiring team. Whether you're seeking a meaningful career or a new challenge, this is your opportunity to contribute to life‑changing work in a supportive and flexible environment.

We are proud to be an equal opportunities employer and are committed to fostering a diverse, inclusive, and respectful workplace. We value the unique perspectives and experiences that individuals from all backgrounds bring, and we actively encourage applications from underrepresented groups. IDAS is committed to safeguarding children and vulnerable adults, and this role will adhere to safer recruitment procedures in accordance with our organisational policies.

About the Role

In this role, you will:

• Deliver high-quality, immediate support and safety advice to victims and survivors of domestic abuse via the IDAS helpline.
• Complete risk assessments and safety plans to reduce harm and support the wellbeing of individuals and their families.
• Carry out holistic, client-centred needs assessments and make appropriate referrals to internal and external services, referring high-risk clients to the Multi-Agency Risk Assessment Conference (MARAC) and represent them as needed.
• Liaise with agencies such as housing, health, social services, police, and legal professionals to advocate for clients.
• Participate in the delivery of both daytime and out-of-hours helpline services.
• Support clients in making their homes safer and accessing refuge or counselling services where appropriate.
• Highlight safeguarding concerns and report them in line with IDAS procedures.
• Champion equality, diversity, and inclusion by ensuring services are accessible and responsive to the needs of all communities, including those who are underrepresented or marginalised.

In return, we offer:

• Comprehensive training and development opportunities
• 26 days annual leave plus statutory bank holidays (pro-rata for part-time)
• Contributory pension scheme
• Employer-paid health cash plan
• Access to national discount schemes

Contract: Permanent
Location: Barnsley
Hours: Full-time - 37 hours

Closing date: 09:00 AM on 15/10/2026

Interview date: TBC