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Independent Domestic Abuse Services; Barnsley; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Training & development

Annual leave 26 days

Pension scheme

Health cash plan

Discount schemes

Job summary

IDAS (Independent Domestic Abuse Services) in Barnsley is seeking dedicated, compassionate individuals to join our helpline team. You will deliver high-quality, immediate support and safety advice to victims and survivors of domestic abuse and carry out risk assessments and safety plans.

You will work with housing, health, social services, police and legal staff to advocate for clients, participate in daytime and out-of-hours calls, support safe housing or refuge access, and report safeguarding

Responsibilities

• Deliver high-quality, immediate support and safety advice to victims and survivors of domestic abuse via the IDAS helpline.
• Complete risk assessments and safety plans to reduce harm and support the wellbeing of individuals and their families.
• Carry out holistic, client-centred needs assessments and make appropriate referrals to internal and external services, referring high-risk clients to the Multi-Agency Risk Assessment Conference (MARAC) and representing them as needed.
• Liaise with agencies such as housing, health, social services, police, and legal professionals to advocate for clients.
• Participate in the delivery of both daytime and out-of-hours helpline services.
• Support clients in making their homes safer and accessing refuge or counselling services where appropriate.
• Highlight safeguarding concerns and report them in line with IDAS procedures.
• Champion equality, diversity, and inclusion by ensuring services are accessible and responsive to the needs of all communities, including those who are underrepresented or marginalised.

Job description

At IDAS (Independent Domestic Abuse Services), we are committed to supporting individuals and families impacted by domestic abuse and sexual violence. As the leading specialist charity in Yorkshire, we are looking for dedicated, compassionate, and courageous individuals to join our inclusive and inspiring team. Whether you're seeking a meaningful career or a new challenge, this is your opportunity to contribute to life-changing work in a supportive and flexible environment.

We are proud to be an equal opportunities employer and are committed to fostering a diverse, inclusive, and respectful workplace. We value the unique perspectives and experiences that individuals from all backgrounds bring, and we actively encourage applications from underrepresented groups. IDAS is committed to safeguarding children and vulnerable adults, and this role will adhere to safer recruitment procedures in accordance with our organisational policies.

About the Role

In this role, you will:

• Deliver high-quality, immediate support and safety advice to victims and survivors of domestic abuse via the IDAS helpline.
• Complete risk assessments and safety plans to reduce harm and support the wellbeing of individuals and their families.
• Carry out holistic, client-centred needs assessments and make appropriate referrals to internal and external services, referring high-risk clients to the Multi-Agency Risk Assessment Conference (MARAC) and representing them as needed.
• Liaise with agencies such as housing, health, social services, police, and legal professionals to advocate for clients.
• Participate in the delivery of both daytime and out-of-hours helpline services.
• Support clients in making their homes safer and accessing refuge or counselling services where appropriate.
• Highlight safeguarding concerns and report them in line with IDAS procedures.
• Champion equality, diversity, and inclusion by ensuring services are accessible and responsive to the needs of all communities, including those who are underrepresented or marginalised.

In return, we offer:

• Comprehensive training and development opportunities
• 26 days annual leave plus statutory bank holidays (pro-rata for part-time)
• Contributory pension scheme
• Employer-paid health cash plan
• Access to national discount schemes

Contract: Permanent

Location: Barnsley

Hours: Full-time - 37 hours

Closing date: 09:00 AM on 15/10/2026

Interview date: TBC

We look forward to receiving your completed application.

If you have any queries regarding your application, please email: [e-mail]