Store Service Manager

Nobia; Greater London; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Salary £35k-£40k base (uncapped OTE ~£

Training from day one

Staff discount up to 80%

Holiday buy scheme

Cycle to Work

Virtual GP & EAP

Brand discounts

Refer a Friend

Career development programmes

Job summary

Magnet is seeking a Store Service Manager to lead a fast-paced showroom team, drive sales, and deliver exceptional customer service. You’ll manage daily operations, coach colleagues, and contribute to cost-efficient projects while upholding accuracy and compliance during customer journeys from showroom conversations to installation and aftercare.

You’ll foster a positive, entrepreneurial culture, nurture relationships with customers and regional partners, and stay ahead of market trends to

Qualifications

• Customer service and a personable manner.
• Strong leadership to manage and develop the team to their full potential.
• Sales-driven with confidence in achieving targets.
• Ability to build relationships across teams and with partners.
• Proactive around market trends and competitors, flexible hours, driving license.

Responsibilities

• Create your recipe for success: drive a positive, collaborative environment that inspires your team.
• Lead the way: achieve sales targets and deliver outstanding customer service as part of the 5-star Magnet experience.
• Build lasting connections with your team and regional partners to drive growth.
• Embrace your entrepreneurial side by staying ahead of market trends and seizing opportunities to grow the showroom.

Skills

Customer service

Leadership

Sales targets

Relationship building

Market awareness

Flexibility

Driving license

Job description

Step into Magnet as a Store Service Manager

Are you ready to step into the spotlight and lead with passion and purpose? At Magnet, we're looking for ambitious Store Service Managers who are driven to inspire both their teams and their customers.

What’s in it for you?

• You will earn a salary of £35,000 - £40,000 (Base £35,000, with uncapped on-target earnings of c£40,000)

• Full design and sales training from day one through our Magnet Learner Journey
• Up to 80 % colleague discount on our furniture (dream kitchen, anyone?)
• Holiday Purchase Scheme (buy up to 5 extra days holiday)
• Cycle to Work scheme
• Virtual GP access and 24/7 Employee Assistance Platform
• Discounts with over 200 high street brands
• Refer a Friend rewards
• Internal development programmes to help you grow your career with us

What’s Involved?

You will be based in one of our Magnet showrooms, working closely as part of a fast paced, sales driven and motivated team. You will be an asset to the team, helping to drive sales, meet targets and collaborate on exciting projects.

As a Store Service Manager growth will be a priority and will be achieved by supporting driving process, looking at cost efficiencies and applying an ethos of accuracy and compliance. You will assist the team by been involved in any change initiatives, ongoing projects, coaching and supporting both new and existing colleagues, regarding training and development throughout the customer journey. You'll also work closely with all our customers, delivering amazing customer service and dealing with any of the issues they might have effectively.

From the initial conversations in our showroom right through to installation and after care (home visits), we strive to create a welcoming environment to ensure consistent deliver high standards of customer service throughout.

What you'll be doing

• Create your recipe for success: You'll drive a positive and collaborative environment that inspires your team to thrive.
• Lead the way: By achieving sales targets and delivering outstanding customer service, You'll play a key role in upholding the 5-star experience we're known for.
• Build lasting connections: You'll forge strong, meaningful relationships with your team and regional partners, driving growth and shared success.
• Embrace your entrepreneurial side: You'll stay ahead of market trends and seize every opportunity to expand and elevate your showroom.

Who we are looking for

We're looking for a passionate leader who thrives in a sales environment and embodies our values: Care, Inspire, Deliver. Here's what you'll need to succeed:

• Customer service and a personable manner
• The ability to demonstrate great leadership skills in order to manage and develop the team to their full potential
• Sales motivated and confident working towards targets
• Experience with building great working relationships across teams
• Being proactive around the market trends and competitors
• Flexibility around working hours
• A full driving license

About Magnet

At Magnet, we've been at the heart of British homes for over 100 years. With award-winning designs and UK-based manufacturing, we're proud to be the UK's number one specialist kitchen provider. We're now moving into a new phase of growth, with a clear vision and the freedom to evolve at pace. Through it all, our people remain our biggest strength-bringing creativity, pride, and passion to everything we do. As we continue to transform and grow, we welcome fresh thinking, so even if you don't meet every single requirement, we'd still love to hear from you.

You'll thrive in this role by living and breathing Magnet's core values - Care, Deliver, Inspire. Find out more at: Magnet Careers

We are committed to providing equal opportunities for all candidates. If you require any reasonable adjustments to participate in the recruitment process please make us aware.