Hub Assistant

Durham County Council; North East; Hybrid; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Hybrid working

Local Government Pension Scheme

27 days annual leave

Job summary

Durham County Council’s Highways Services is seeking a Hub Assistant to support the HUB Manager and Highway Superintendents in delivering timely reporting for reactive and programmed operations. The post is career graded from Grade 5 to Grade 8, with progression based on qualification and performance.

The role requires working with minimal supervision at higher grades and may involve influencing process improvements within a busy local authority environment.

Qualifications

• Four GCSEs (A*-C) including English, Maths and a Science.
• Understanding of Highway Safety Inspection Manual and Inspection Rota.
• Knowledge of current defect hierarchy and intervention levels.
• NVQ 3 in Business Administration or equivalent (Grade 7/8).
• Experience in performance driven environments and busy customer-focused settings.
• Experience in highways or local authority environments; understanding Council Procedures.

Responsibilities

• Support the HUB Manager and Highway Superintendents in achieving timely reporting for reactive and programmed operational activities.
• Carry out tasks with increasing independence as grade progresses, escalating complex issues as needed.
• Contribute to process improvements and decision-making within highways maintenance.

Skills

Highway Safety Inspection Manual

Inspection Rota

Asset Management Systems

Performance-driven environments

Customer-focused environment

Education

Four GCSEs including English, Maths and a Science

NVQ Level 3 in Business Administration or equivalent

Management System Internal Auditor

Tools

Asset Management Systems

Job description

An opportunity in Highways Services for a Hub Assistant

This is a career graded post from Grade 5 to Grade 8.

WHAT IS INVOLVED?

You will support the HUB Manager and Highway Superintendents in achieving timely reporting for reactive and programmed operational activities.

Hub Assistant(Grade 5)

Responsible for delivering tasks within the scope of the role under regular supervision. Requires technical guidance for most activities but can complete routine tasks independently. Focus is on developing core skills and understanding processes.

Progression through the grades is subject to performance review and qualification.

Hub Assistant (Grade 6)

Carries out tasks within the scope of the role with increasing independence, requiring only periodic supervision. Demonstrates sound understanding of procedures and begins to contribute to problem-solving. Expected to manage straightforward issues and elevate complex matters appropriately.

Progression through the grades is subject to performance review and qualification.

Hub Assistant (Grade 7)

Operates with minimal supervision after task briefing. Expected to evaluate options, recommend effective solutions, and demonstrates strong technical competence. Plays an active role in improving processes and supporting decision-making.

Progression through the grades is subject to performance review and qualification.

Hub Assistant (Grade 8)

Works autonomously on complex tasks and projects. Provides leadership in identifying and implementing best outcomes. Acts as a technical reference point, supports continuous improvement, and contributes to strategic objectives.

Progression through the grades is subject to performance review and qualification.

We encourage you to contact Caroline Hodgson via email at [e-mail] to arrange an informal discussion about the role.

WHAT WILL I NEED?

Grade 5

• Four GCSE’s (Grades A* to C) including English, Mathsand a Science
• Understanding of Highway Safety Inspection Manual and Inspection Rota
• Knowledge of current defect hierarchy and intervention levels

Grade 6

• Four GCSE’s (Grades A* to C) including English, Mathsand a Science
• Understanding of Highway Safety Inspection Manual and Inspection Rota
• Knowledge of current defect hierarchy and intervention levels
• Experience in performance driven environments
• Working in a busy and customer focused environment
• Experience in a highways or local authority environment
• Understanding Council Procedures
• Experience and understanding of street works or highway maintenance
• Knowledge / experience of Asset Management Systems

Grade 7

• Four GCSE’s (Grades A* to C) including English, Mathsand a Science
• NVQ3 in Business Administration or equivalent
• Management System Internal Auditor
• Understanding of Highway Safety Inspection Manual and Inspection Rota
• Knowledge of current defect hierarchy and intervention levels
• Experience in performance driven environments
• Working in a busy and customer focused environment
• Experience in a highways or local authority environment
• Understanding Council Procedures
• Experience and understanding of street works or highway maintenance
• Knowledge / experience of Asset Management Systems

Grade 8

• Four GCSE’s (Grades A* to C) including English, Maths and a Science
• NVQ Level 3, or equivalent in Business Administration or related discipline
• Management System Internal Auditor
• Understanding of Highway Safety Inspection Manual and Inspection Rota
• Working in busy and customer focused
• Experience in performance-driven environments
• Experience of working within a highway, or local authority environment
• Understanding of Council procedures
• Knowledge / experience of Asset Management Systems environments

As this is a career graded post, the successful candidate will enter the role at either grade 5, 6, 7 or 8. The starting grade is dependent on the candidates’ qualifications and relevant experience to date. As the post holder achieves the required qualification and develops further experience within the role, they will have the opportunity to progress through the grades to a maximum grade 8.

Please refer to the attached Person Specification for the full criteria.

INTERVIEWS

Interviews will be held on (to be confirmed).

We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.

OUR OFFER TO YOU

We offer a competitive rewards package that includes attractive salaries, a generous annual leave entitlement of 27 days (rising to 32 after five years’ continuous local government service), membership of the excellent contributory career average Local Government Pension Scheme, and a range of flexible working arrangements including hybrid working (home and office) where applicable.

Explore the full range of rewards and benefits on our website.

Rewards and benefits are subject to individual terms and conditions.

EQUALITY, DIVERSITY, AND INCLUSION

We are a proud equal opportunities employer and believe a diverse workforce brings fresh ideas and drives service improvement. We welcome applications from everyone and make employment decisions based on skills and ability. As a Disability Confident Leader, we actively encourage applications from disabled and neurodivergent people and offer support throughout the recruitment process.

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