HRIS Analyst

TN United Kingdom; Greater London; Hybrid; GBP 35,000 - 55,000; Part time

Job summary

An established industry player is seeking a skilled HRIS Analyst to provide specialist HR system support. This hybrid role involves configuring HR workflows, managing projects, and collaborating with stakeholders to deliver effective solutions. The ideal candidate will have extensive experience with iTrent and ServiceNow, alongside strong analytical and communication skills. You'll enjoy flexible working conditions, an extensive benefits package including private medical care, and opportunities for professional development. If you're proactive and detail-oriented, this role offers a chance to make a significant impact in a dynamic environment.

Benefits

Flexible working

Expenses travel / car allowance

Private medical insurance

Pension (8% employer contribution)

Health and wellness programmes

26 days holidays plus bank holidays

Learning and development tools

26 weeks fully paid maternity leave

8 weeks fully paid paternity leave

Qualifications

• Substantial experience of iTrent and ServiceNow.
• Good working knowledge of reporting tools like Power BI.
• Solid project management experience.

Responsibilities

• Work with stakeholders to understand business needs.
• Configure HR workflows and case management in ServiceNow.
• Manage testing and delivery of complex change requests.

Skills

iTrent

ServiceNow

Business Objects

Power BI

MS Office (Excel)

Project Management

Communication Skills

Analytical Skills

Job description

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HRIS Analyst

Permanent, part-time considered

Hybrid

Location: Surrey

About the company

I am partnering with a UK-wide organisation to recruit a brilliant HRIS Analyst on a permanent basis. You will provide specialist HR system support to the HR Shared Services function and support Group HR and wider business reporting.

Your new role

To be successful in this role, you will have substantial experience of iTrent, ServiceNow operating models, and a good working knowledge of reporting tools (such as Business Objects and Power BI). You will also have the ability to scope and develop reports needed by the business. You will have solid experience of project management principles and practices coupled with advanced knowledge of MS Office products, particularly Excel.

I am looking for an excellent communicator at all levels with the ability to positively influence and build effective relationships. You will have an eye for detail and be highly analytical, accurate, and proactive, with the ability to self-manage workload, time, and priorities to achieve the required outputs. This role will require the ability to present to stakeholders, so being comfortable in presenting and communicating using PowerPoint would be advantageous.

Key responsibilities

1. Work closely with stakeholders to understand business needs and translate them into solutions
2. Configure and customise HR case management, employee workflows, and service portals
3. Provide expertise in HR case management best practices
4. Provide guidance and training to internal teams on ServiceNow HR functionality
5. Configure, customise, and deploy HR workflows, case management, and knowledge management within ServiceNow
6. Provide project management support, assisting in the coordination and organisation of broader project plans to help keep projects on track, on budget, meet deadlines, and keep team members informed
7. Ensure the integrity and security of the HR systems by managing access requests, carrying out regular access review checks, and controlling security in accordance with policy
8. Manage the testing and delivery of complex change requests with due consideration for any downstream impacts
9. Assist with the communication of system changes to employees and managers
10. Manage the testing and delivery of complex structure requests with due consideration for any downstream impacts
11. Manage and deliver monthly service packs and quarterly system upgrades, ensuring they are end-to-end tested by key stakeholders
12. Monitor and manage interfaces to ensure the integration of systems and flow of data operates in accordance with agreed standards
13. Produce reliable and comprehensive reports and dashboards
14. Work with business stakeholders to develop new reports and dashboards in line with their individual business needs
15. Act as the first point of escalation when issues or defects are raised either internally or externally to third-party suppliers, seeing the escalation through to resolution
16. Work closely with the HR Systems and Data Manager on the continuous improvement of information systems, data, and HR Shared Services related initiatives

What you'll need to succeed

Previous ServiceNow experience, ideally used iTrent

What you'll get in return

• Flexible working
• Expenses travel / car allowance
• Extensive corporate benefits including private medical, pension (8% employer contribution), health and wellness programmes, 26 days holidays plus bank holidays
• Excellent range of learning and development tools to support your ongoing career progression
• Industry-leading family leave benefits, including 26 weeks fully paid maternity and 8 weeks fully paid paternity leave

Due to the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage.