Learning & Development Trainer

Apex Hotels; Greater London; Hybrid; GBP 38,000 - 46,000; Full time

Benefits offered by this job

30 days holiday

Training and development from day one

Employee events and celebrations

Inhouse company interactive employee应用

Entry to our gym and pools

Employee assistance programme

Financial wellbeing app

£200 referral bonus

Staff discounts

Job summary

Apex Hotels in London is seeking an experienced Learning & Development Trainer to lead onboarding and ongoing development across operations, laundry and head office. You will deliver engaging programmes, monitor progress and ensure compliance.

Based in our London head office with hybrid working, the role involves regular travel to properties across England and occasional UK travel to support initiatives. CIPD qualification and hospitality training experience are highly valued.

Qualifications

• CIPD qualified or comparable organisational development qualification (coaching is a plus).
• Proven track record of delivering training to diverse audiences.
• Knowledge of the training cycle and varied learning styles.
• Experience in hospitality operations or training roles.
• Customer-focused with a commercial mindset.
• Experience providing support within HR/L&D/training.
• Excellent presentation, organisation and communication skills.

Responsibilities

• Deliver engaging and effective training that develops and inspires our people.
• Train new starts across Operations, Laundry and Head Office per the structured learning journey and support during probation.
• Ensure training records are up to date, including workbooks and module completion.
• Liaise with managers to ensure reviews are completed and information is available for development discussions.
• Deliver training on hotels' key operational projects as directed.
• Evaluate on-the-job observations and provide additional training and coaching as needed.
• Collaborate with the L&D content team as SME to produce engaging learning content that aligns with brand guidelines.

Skills

CIPD qualification

Training delivery

L&D experience

Microsoft 365

Hospitality experience

Coaching

Education

CIPD qualification

Organisational development qualification

Tools

Microsoft 365

Job description

Why Join Apex Hotels?

You’ll be welcomed into Apex Hotels with genuine warmth as you join us as an L&D Trainer inLondon.From your very first day, you’ll be part of a team that truly cares, where people feel valued, included, and connected. We love individuality - it’s what brings the spark, the curiosity, and the human touch to every interaction.

Role Overview:

As one of our Learning & Development Trainers, you’ll be responsible for supporting the onboarding and ongoing development of our people across both operational teams and head office roles by delivering impactful and memorable training programmes. In addition, you’ll work closely with the Lead Learning & Development Trainer to monitor completion of learning journeys and ensure compliance is met and additional on the job observations and coaching is provided as needed.

You’ll report to the Learning &Development Training Delivery Manager, whilst also supporting the Head of Learning & Development. Whilst this role is based in our Head Office in London and supports hybrid working, there will be regular weekly travel across our England properties and on occasion across the UK to support onsite initiatives.

Main responsibilities of the Learning &Development Trainer are:

• Deliver engaging and effective training that develops and inspires our people.
• Training new starts across Operations, Laundry and Head Office positions, following the structured learning journey for that role, providing full training and on the job learning support during probation periods.
• Ensure all training records are up to date for all people, including workbooks and module completion.
• Liaise with managers to ensure scheduled reviews are completed, and the manager has all information necessary from the training sessions to support development conversations.
• Where directed, delivery of training in hotels on key operational projects.
• Evaluate on the job observations and provide additional ad hoc training as required and liaising with managers on individual development progression.
• Through collaboration with the L&D content team, act as the SME providing guidance to support the production of visually engaging and informative learning content that supports and promotes our brand guidelines to our operational teams.

About you:

As an Learning & Development Trainer you’ll be passionate about training and improving employees' skills and knowledge to ensure they deliver an exceptional experience for our guests. You’ll have a proven track record in hotel operations, with experience of delivering training to operations teams.

The following range of characteristics and competencies are required/sought:

• CIPD qualified or with an organisational development or learning qualification (or equivalent). Ideally, you’ll possess a coaching qualification.
• Practised in delivering high quality training to a range of audiences.
• Knowledge of training and learning cycle and different learning styles.
• Experience in a hospitality setting, either within operations or in a training capacity.
• Customer focused mentality with a good commercial mindset.
• Experience providing support within an HR / learning & development / training capacity.
• Excellent presentation, organisation, and communication skills.
• Ability to build relationships at all levels and provide feedback to a variety of stakeholders.
• Strongly self-motivated, and passionate about hospitality.
• Ability to problem solve and think decisively.
• Strong IT skills, proficient user of Microsoft 365.

We encourage you to bring your true self to work. We’ll provide great training and development opportunities, allowing you to flourish in a fulfilling career. Our family can never be too big, there’s a place here for you. We have one ask - that you bring your personality, ideas, and spark. We’re an innovative, thriving business and we want you to be part of our exciting journey.

You'll work with great people, enjoy your time at work, develop new friendships, networks, and skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:

• 30 days holiday
• Training and development from day one
• Employee events and celebrations
• Inhouse company interactive employee communication APP
• Entry to our state-of-the-art gym and pools
• Access to an external Employee Assistance Programme
• Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date.
• £200 referral bonus when your friends or family join the team.

Following your first successful 3 months, you’ll also receive...

• Access to our discounts and wellbeing platform "Treat Yourself Here", unlocking savings and experiences for you and your family.
• Involvement in our employee recognition schemes
• Long service recognition
• Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
• 50% discount in our restaurants
• Cycle to Work Scheme
• Discounted room rates for employees, friends, and family
• Spa treatments and product discounts
• Life Assurance cover

Come and join our team, guided by our values of trust, friendliness, teamwork, and passion - the good stuff that makes hospitality feel effortless. Here, you’ll shine in your own way, creating joyful moments that lift the everyday.

Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route.