HR & Talent Manager.

WatchHouse - Support Office; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

As an HR & Talent Manager at a leading hospitality group, you will play a vital role in shaping a values-led team culture. This hands-on position requires strong recruitment skills, expertise in HR administration, and a passion for people development, making it ideal for those who thrive in dynamic environments. Expect to foster relationships across the organization while embodying core values of passion and empathy.

Benefits

Free coffee, tea, and drinks

Comprehensive training and development

Free lunch on every shift

Social budget for team activities

Cycle to Work Scheme access

30% off food and retail coffee

Invitation to annual WatchHouse Party

Qualifications

• Strong recruitment experience with a focus on values-based hiring.
• Practical HR knowledge and administrative experience.
• Excellent interpersonal skills across all levels.

Responsibilities

• Lead end-to-end recruitment processes and manage HR administration.
• Design training programs and support complex HR matters.
• Ensure seamless onboarding and offboarding experiences.

Skills

Interpersonal skills

Organizational skills

Empathy

Communication

Detail-oriented

Education

Experience in HR management

Tools

HR software

Job description

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In short: As HR & Talent Manager at WatchHouse, you’ll be central to building and nurturing a values-led team culture as we continue to grow. You will lead the end-to-end recruitment process, deliver impactful in-house training, oversee HR administration, and support on complex people matters. This is a hands-on, people-first role that blends recruitment expertise with HR operational know-how , playing a key part in shaping the WatchHouse experience for our teams.

Directly reports into (Line Manager): Head of People .

Key Responsibilities:

Lead recruitment that champions and reflects the WatchHouse core values.

Manage and streamline day-to-day HR administration and compliance.

Design and deliver engaging, values-driven in-house training programmes.

Support and advise on disciplinary procedures and complex HR matters.

Ensure seamless onboarding and offboarding experiences.

Build strong relationships with teams across the business, from House teams to O perations to S enior L eadership.

Maintain employee records and HR systems with accuracy and confidentiality.

Promote a culture of learning, inclusion, and open communication.

Represent WatchHouse at industry and recruitment events where required .

Live and breathe the WatchHouse core values – passion, empathy, can do and diligence.

The role in more detail: You’ll be responsible for attracting and hiring exceptional people who live and breathe the WatchHouse values: passion, can-do, diligence, and empathy. From job advertising and interviewing to onboarding and early development, you’ll ensure every step of the recruitment journey reflects the culture we’re proud of.

In collaboration with the wider People Team, you’ll manage HR administrative tasks—from contracts and compliance to systems upkeep—while ensuring our people processes run smoothly and efficiently. You’ll also lead on in-house training programmes that support employee growth and maintain high standards across our Houses.

Supporting disciplinary processes and senior-level HR cases with professionalism and confidentiality is also a key part of this role, alongside being a trusted point of contact for managers seeking guidance on people matters.

You’ll thrive in a n evolving and high energ y envir onment where you’ll be actively present in our Houses, getting to know our teams and understanding what makes them tick. This is an ideal role for someone who is people-obsessed, detail-oriented, and energised by helping others grow.

Key to this role:

Strong recruitment experience with a focus on values-based hiring.

Practical HR knowledge and experience in administrative HR functions.

Confident managing or supporting disciplinary and employee relations issues.

Excellent interpersonal and communication skills across all levels of the business.

Highly organised with strong planning and time management abilities.

A natural relationship-builder who is approachable, empathetic, and trustworthy.

Strong understanding of confidentiality and professionalism.

Passion for hospitality, people development, and team culture.

Familiarity with HR software and systems is a plus.

What can you expect at WatchHouse:

Free coffee, tea, and WatchHouse drinks—even on your days off!

Comprehensive training and development when you join.

250g of free coffee each month.

Cycle to Work Scheme access.

Paid induction day within your first two weeks.

Genuine opportunities for career progression.

Free lunch on every shift.

Social budget for fun, team-based activities.

Invitation to the annual WatchHouse Party with Core Value Awards and amazing prizes.

30% off food and WatchHouse retail coffee—anytime.

Working at WatchHouse.

WatchHouse was born from a passion to do better—with diligence, detail, and a relentless pursuit of excellence at our core. We’re a people-first business that celebrates individuality and places respect, inclusion, and equality at the heart of everything we do. We believe in hiring the right person for the role, valuing personality and potential as much as skills and experience. As a team, we lead with empathy, communicate openly, collaborate effectively, and support one another to succeed. We hold ourselves to high standards , sharing in each other’s successes while staying mindful, kind, and committed to progress. Our four core values— passion, can do, diligence, and empathy —guide every decision we make and shape the culture we’re proud to build together.