HR Systems & ESR Administrator

University College London Hospitals; City Of London; On-site; GBP 32,000 - 33,000; Full time

Job summary

University College London Hospitals NHS Foundation Trust seeks a Workforce Systems Administrator to support ESR and smartcard functions across the HR/payroll domain. You will help staff access self-service, maintain accurate email records, and assist with password resets while coordinating with the Workforce Systems Lead.

The role sits within the Workforce Intelligence team, focusing on data-driven HR reporting and high-volume processing with a strong emphasis on customer service and accuracy.

Qualifications

• Experience of working in a high-volume administration role in HR, Payroll or Recruitment.
• Experience of using Electronic Staff Records (ESR) in an acute NHS setting.
• Knowledge of NHS AfC Terms and Conditions.
• Excellent communication skills, written, verbal and listening.
• Ability to balance competing priorities and meet targets.

Responsibilities

• Provide ESR support to managers and administer smartcard support including resetting passcodes.
• Follow registration authority policy to manage smartcard access and enable self-service.
• Assist employees with self-service, email accuracy, password resets and account unlocks.
• Ensure efficient ESR use and escalate issues to the Workforce Systems Lead as needed.
• Administer automated new starter onboarding and flag complex issues.

Skills

Customer service

Attention to detail

Organised

IT skills

Education

Post GCSE level education

CPD participation

NHS ESR experience

Tools

ESR

Microsoft Office

HR databases

Job description

University College London Hospitals NHS Foundation Trust seeks a Workforce Systems Administrator to support ESR and smartcard functions across the HR/payroll domain. You will help staff access self-service, maintain accurate email records, and assist with password resets while coordinating with the Workforce Systems Lead.

The role sits within the Workforce Intelligence team, focusing on data-driven HR reporting and high-volume processing with a strong emphasis on customer service and accuracy.