HR Support Desk Manager

GXO Logistics, Inc; Northampton; Hybrid; GBP 27,000 - 45,000; Full time

Benefits offered by this job

Pension scheme

Private medical & dental insurance

24/7 online GP service

Life assurance

Employee assistance programme

Job summary

GXO Logistics, Inc is seeking an experienced HR Support Desk Manager to lead the People Services Support function. You will oversee colleague support, case management and onboarding services, unifying processes across two organisations with a view to a seamless experience from day one of employment.

The role requires proven experience leading a support desk or shared services within a complex organisation, with a track record of improving service performance and employee relations.

Qualifications

• Lead a support desk, shared services, HR operations or customer service team within a complex organisation.
• Improve service performance, customer experience and operational efficiency, especially through change or growth.
• Strong knowledge of HR operations, case management and employee relations with HR systems and service management platforms.
• Excellent stakeholder management, communication and coaching skills across levels of the business.
• Continuous improvement mindset using data and technology to drive better outcomes for colleagues and the business.
• Experience with ServiceNow, SuccessFactors and/or Oracle; CIPD qualification or equivalent is advantageous.

Responsibilities

• Lead and develop the People Services Support Desk to deliver an exceptional experience for colleagues and managers.
• Drive integration of support services and ways of working following the acquisition, creating a scalable People Services function.
• Oversee colleague support and onboarding services, ensuring enquiries and cases are managed efficiently.
• Use data and feedback to improve service performance and simplify processes.
• Partner with HR, Recruitment, Technology and stakeholders to deliver continuous improvement and future service transformation.

Skills

Team leadership

Stakeholder mgmt

Data-driven improvement

HR operations

HR systems knowledge

Change management

Education

CIPD qualification

Tools

ServiceNow

SuccessFactors

Oracle

Job description

Are you passionate about delivering an exceptional colleague experience? Do you thrive on leading teams through change and transformation? Ready to help shape a new, unified People Services function following GXO's recent large-scale acquisition?

At GXO, we're looking for an experienced HR Support Desk Manager to lead our People Services Support function, overseeing colleague support, case management and onboarding services. This is a unique opportunity to bring together ways of working, systems and processes across two organisations, creating a seamless, high-quality experience for colleagues from day one and throughout their employment journey.

Working pattern:

This opportunity is on a full time, permanent basis with a working location of Northampton. We offer a hybrid working set up, with 3 days per week in our UK Head Office in Northampton.

Pay, benefits and more:

We’re looking to offer a salary of up to £45,000 per annum, and 25 days annual leave (plus bank holidays). Your benefits package includes a company sponsored pension scheme, private medical & dental insurance, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You’ll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more!

What you’ll do on a typical day:

• Lead and develop the People Services Support Desk, creating a high-performing team that delivers an exceptional experience for colleagues and managers
• Drive the integration of support services, processes and ways of working following the Wincanton acquisition, helping build a consistent and scalable People Services function
• Oversee colleague support and onboarding services, ensuring enquiries, cases and new starter activity are managed efficiently, accurately and in line with service standards
• Use data, feedback and insight to improve service performance, simplify processes and enhance colleague satisfaction across all support channels
• Partner with HR, Recruitment, Technology and business stakeholders to deliver continuous improvement, technology adoption and future service transformation

What you need to succeed at GXO:

• Proven experience leading a support desk, shared services, HR operations or customer service team within a complex organisation
• A track record of improving service performance, customer experience and operational efficiency, ideally through periods of change or growth
• Strong knowledge of HR operations, case management and employee relations, with experience of HR systems and service management platforms
• Excellent stakeholder management, communication and coaching skills, with the ability to build credibility and influence at all levels
• A continuous improvement mindset, using data, technology and innovation to drive better outcomes for colleagues and the business
• Experience with ServiceNow, SuccessFactors and/or Oracle, together with a CIPD qualification or equivalent experience, would be advantageous

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.Review GXO's candidate privacy statement here.