People Services Specialist

GXO Logistics; Northampton; Hybrid; GBP 15,000 - 26,000; Full time

Benefits offered by this job

Pension scheme

24/7 online GP service

Life assurance

Employee assistance programme

MyBenefits platform

High street discounts

Cycle to work

Job summary

GXO is seeking a People Services Specialist to join our central People Services team at the Northampton Head Office. In a hybrid environment, you will support the full employee lifecycle, from onboarding to leaver processes, while working with Senior Specialists and stakeholders to ensure accurate, compliant HR administration.

You will manage HR service tickets, maintain data across Oracle, SuccessFactors and ServiceNow, and drive governance and reporting.

Qualifications

• Experience in a shared services HR environment.
• Strong understanding of employment law and GDPR compliance.
• Ability to maintain data accuracy and integrity across HR systems.
• Excellent written and verbal communication; able to manage stakeholder relationships.
• Proactive and collaborative approach with a sense of accountability.

Responsibilities

• Manage HR service tickets efficiently, processing requests within agreed timescales.
• Maintain and validate employee, position, and organisational data across HR systems.
• Create, amend and manage positions in Oracle, SuccessFactors and related databases, with data cleansing.
• Produce compliance audits, reporting and governance documentation.
• Partner with HR teams and stakeholders to deliver accurate, compliant HR administration and position management.

Skills

Employment law

GDPR

Communication skills

Stakeholder management

Data accuracy

Education

CIPD qualification

Degree preferred

Tools

Oracle

SuccessFactors

ServiceNow

Job description

Start Your Next HR Career Chapter with GXO

Are you passionate about delivering an exceptional employee experience and ready to take the next step in your HR career? Whether you're an experienced HR Administrator looking to broaden your expertise or an aspiring HR Advisor eager for greater responsibility, this could be the perfect opportunity for you.

At GXO, we're looking for a People Services Specialist to join our central People Services team based at our Northampton Head Office. Working in a hybrid environment, you'll enjoy the flexibility of splitting your time between home and the office while supporting colleagues through every stage of the employee journey.

In this varied and rewarding role, you'll play a key part in delivering a first-class People Services experience, managing activities across the full employee lifecycle including onboarding, position management, employee changes, case management and leaver processes. Working closely with Senior Specialists and stakeholders across the business, you'll provide expert guidance, resolve queries and help ensure our people processes are efficient, compliant and employee-focused.

If you thrive in a fast-paced environment, enjoy building relationships and are passionate about providing outstanding HR support, we'd love to hear from you.

Pay, benefits and more:

• salary of up to £26,000 per annum.
• 25 days annual leave (plus bank holidays).
• company sponsored pension scheme.
• 24/7 online GP service.
• life assurance.
• fully comprehensive employee assistance programme.
• access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more!

What you'll do on a typical day:

• Manage HR service tickets efficiently, ensuring requests are processed accurately, tracked effectively and resolved within agreed timescales.
• Maintain and validate employee, position and organisational data across HR systems, ensuring accuracy, compliance and data integrity.
• Create, amend and manage positions within Oracle, SuccessFactors and associated databases, including data cleansing and integrity reviews.
• Produce compliance audits, reporting and governance documentation, supporting continuous improvement and adherence to data management standards.
• Partner with HR teams, People Services colleagues and project stakeholders to deliver accurate, compliant and efficient HR administration and position management processes.

What you need to succeed at GXO:

• Experience within a shared services environment, ideally supporting a large, complex organisation.
• Strong knowledge of employment law, GDPR, HR systems (preferably SuccessFactors and ServiceNow), with a commitment to accuracy, confidentiality and compliance.
• Excellent communication, customer service and stakeholder management skills, with the ability to build relationships and deliver effective solutions.
• Proven ability to prioritise workloads, make sound decisions, solve problems and work effectively in a fast-paced environment with changing priorities.
• CIPD qualified (ideally degree educated) with a proactive, collaborative and resilient approach, demonstrating accountability, initiative and a passion for continuous improvement.

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.