HR Specialist - HR Operations Service Delivery (Maternity Cover)

Energy Consulting group; Leeds; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in the HR sector seeks an HR Operations Specialist to support various HR processes, including onboarding and data maintenance. The role emphasizes strong communication and interpersonal skills, requiring a Bachelor's degree or relevant experience. You will work closely with internal teams to enhance service delivery and resolve operational issues.

Qualifications

• Basic experience in Human Resources and HR Operations Service Delivery.
• Knowledge level comparable to a Bachelor's degree or relevant experience.

Responsibilities

• Respond to employee and HR service ticket requests.
• Lead Service Delivery teams and manage escalations.
• Develop strong customer relationships and serve as the interface.

Skills

Communication

Interpersonal Skills

Education

Bachelor's degree

Job description

Job Description Summary

In this role, you will be responsible for executing multiple HR processes and supporting the HR team across all HR service categories including onboarding, offboarding, Workday data maintenance, reporting, metrics, and more. Develop an in-depth, end-to-end knowledge of company HR operations systems and processes. This role emphasizes data integrity and analysis to support key HR decisions while providing coverage and support as needed. Identify and resolve operational issues and support process improvements. Promote “Best in Class” service by developing effective relationships and working cross-functionally with internal teams and suppliers.

Job Description

Roles and Responsibilities

• Respond to employee and HR service ticket requests, process transactions into HR systems, and manage escalations and inquiries. Lead Service Delivery teams and/or operations, including areas such as reporting, employee data management, lifecycle management, HR help desk, business relations, and escalations for Shared Service teams.
• Broaden knowledge of theories, practices, and procedures within own discipline to execute functional policies and strategies. Develop functional knowledge and skills.
• Understand key business drivers and use this understanding to accomplish work. Recognize how your team’s work integrates with other teams and contributes to overall goals.
• Make decisions within a defined framework with some autonomy. Resolve issues requiring good judgment within established procedures. Consult senior team members for issues outside of policy or parameters.
• Develop strong interpersonal skills, especially for customer-facing roles. Build customer relationships and serve as the interface between customers and GE. Explain technical information clearly to others.

Required Qualifications

• For roles outside the USA: Basic experience in Human Resources and HR Operations Service Delivery. Knowledge level comparable to a Bachelor's degree from an accredited university or college, or a high school diploma with relevant experience.
• For roles in the USA: Bachelor's degree from an accredited university or college, or a high school diploma / GED with at least 6 years of experience in relevant Job Family Groups/Functions.

Desired Characteristics

• Strong oral and written communication skills. Ability to document, plan, market, and execute programs.

• Note:

  To comply with US immigration and legal requirements, specify the minimum years of experience required for roles within the USA. For roles outside the USA, focus on the substantive level of experience without specifying minimum years.