HR Specialist - HR Operations Service Delivery (Maternity Cover). Job in Leeds Education & Trai[...]

GE Renewable Energy Power and Aviation; Leeds; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in renewable energy is seeking an HR Operations professional to support various HR processes, including onboarding and data management. The role emphasizes data integrity and analysis, requiring strong interpersonal skills and a foundational understanding of HR operations. The successful candidate will work cross-functionally to promote best practices and improve service delivery.

Qualifications

• Basic experience in Human Resources & HR Operations Service Delivery.
• Good interpersonal skills and ability to develop customer relationships.

Responsibilities

• Responding to employee and HR service ticket requests.
• Managing escalations and questions within HR systems.
• Supporting process improvements and operational issue resolution.

Skills

Communication

Data Analysis

Education

Bachelor's degree

Job description

Job Description Summary

In this role, you will be responsible for executing on multiple HR processes and supporting the HR team across all HR service categories including onboarding, offboarding, Workday data maintenance, reporting, metrics and more. Develop an in-depth, wing-to-wing knowledge of company HR operations systems & processes. This role requires emphasis on data integrity and analysis to support key HR decisions while providing coverage and support as needed. Identify and resolve operational issues and support process improvements. Promote "Best in Class" service while developing effective relationships and working cross functionally with internal teams and suppliers.

Job Description

Roles and Responsibilities

• Individuals who are responsible for responding to employee and HR service ticket requests, direct entry and processing of transactions into HR systems, and management of escalations and questions. Includes those who lead Service Delivery teams and/or the operations for such teams. Includes areas such as: Reporting, employee data management, employee lifecycle management, HR systems help desk, business relations, escalations, etc. For use in Shared Service teams only.
• Broadening knowledge of theories, practices and procedures in own discipline to execute functional policy/strategy; still developing functional knowledge and skills.
• Basic understanding of key business drivers; uses this understanding to accomplish own work. Good understanding of how work of own team integrates with other teams and contributes to the area.
• May have some autonomy to make decisions within a defined framework. Resolves issues in situations that require good knowledge and judgment within established procedures. Consults more senior team members for issues outside of defined policy/parameters.
• A job at this level requires good interpersonal skills. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Explains technical information to others.

Required Qualifications

• For roles outside of the USA- This role requires basic experience in the Human Resources & HR Operations Service Delivery. Knowledge level is comparable to a Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience).
• For roles in USA - Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job Family Group(s)/Function(s)).

Desired Characteristics

• Strong oral and written communication skills. Ability to document, plan, market, and execute programs.
  
  Note:
  
  To comply with US immigration and other legal requirements, it is necessary to specify the minimum number of years' experience required for any role based within the USA. For roles outside of the USA, to ensure compliance with applicable legislation, the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used.