HR Specialist - HR Operations Service Delivery (Maternity Cover)

Energy Consulting group; Leeds; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in the HR sector seeks a dedicated HR Operations professional to manage HR processes and support the HR team. This role involves executing HR service delivery, maintaining data integrity, and improving operational efficiency. The ideal candidate will possess strong communication skills and a foundational knowledge of HR practices, contributing to organizational goals through effective collaboration.

Qualifications

• Basic experience in Human Resources and HR Operations Service Delivery.
• Knowledge comparable to a Bachelor's degree or relevant experience.

Responsibilities

• Execute multiple HR processes and support the HR team.
• Respond to employee and HR service ticket requests.
• Lead Service Delivery teams and manage escalations.

Skills

Communication

Data Analysis

Interpersonal Skills

Education

Bachelor's degree

Job description

Job Description Summary

In this role, you will be responsible for executing multiple HR processes and supporting the HR team across all HR service categories, including onboarding, offboarding, Workday data maintenance, reporting, metrics, and more. You will develop an in-depth, end-to-end knowledge of company HR operations systems and processes. The role emphasizes data integrity and analysis to support key HR decisions, while providing coverage and support as needed. You will identify and resolve operational issues and support process improvements. The goal is to promote “Best in Class” service by developing effective relationships and working cross-functionally with internal teams and suppliers.

Roles and Responsibilities

• Respond to employee and HR service ticket requests, enter and process transactions into HR systems, and manage escalations and inquiries. Lead Service Delivery teams and/or operations for such teams, including areas such as reporting, employee data management, employee lifecycle management, HR systems help desk, business relations, and escalations, primarily for Shared Service teams.
• Broaden knowledge of theories, practices, and procedures in HR to execute functional policies and strategies. Continue developing functional knowledge and skills.
• Understand key business drivers and use this understanding to accomplish work effectively. Recognize how your team’s work integrates with other teams and contributes to organizational goals.
• Make decisions within a defined framework with some autonomy. Resolve issues requiring good judgment and knowledge within established procedures. Consult senior team members for issues outside of defined policies.
• Develop strong interpersonal skills to build customer relationships, serve as the interface between customers and HR, and explain technical information clearly.

Required Qualifications

• For roles outside the USA: Basic experience in Human Resources and HR Operations Service Delivery, with knowledge comparable to a Bachelor's degree from an accredited university or college, or a high school diploma with relevant experience.
• For roles within the USA: Bachelor's degree from an accredited university or college, or a high school diploma / GED with at least 6 years of experience in relevant Job Family Groups or Functions.

Desired Characteristics

• Strong oral and written communication skills. Ability to document, plan, market, and execute programs.

Note: To comply with US immigration and legal requirements, specify the minimum number of years' experience for roles within the USA. For roles outside the USA, focus on the substantive level of experience required; do not specify a minimum number of years.