HR Shared Services Team Leader

Gate Gourmet; Staines-upon-Thames; On-site; GBP 45,000 - 61,000; Full time

Job summary

Gategroup in the United Kingdom is seeking an HR Shared Services Team Leader to steer a team of HR Administrators and deliver accurate, efficient, and customer-focused HR support across the employee lifecycle.

You’ll manage HR systems and data, drive continuous improvement, and lead HR transformation projects, ensuring compliance with UK employment law and GDPR while monitoring KPIs and SLAs.

Qualifications

• Experience leading and managing a team.
• Knowledge of HRIS systems; Workday experience preferred.
• Knowledge of compliance checks related to employment law.
• Strong KPI, process improvement, and attention to detail skills.
• Knowledge of referencing (CAA & DfT) is a plus.

Responsibilities

• Lead, coach and develop the HR Shared Services team, managing workloads and service levels.
• Oversee end-to-end HR administration, including hiring, employee changes, family leave, benefits, leavers and pay changes.
• Lead the administration of Workday and keep employee data accurate and compliant.
• Ensure compliance with UK employment legislation and GDPR.
• Monitor KPIs and SLAs, produce management reporting and identify process improvements.
• Act as first escalation point for complex HR queries.
• Support HR projects, system implementations and organisational change.
• Ensure compliance with referencing and DBS requirements.

Skills

Team leadership

HRIS (Workday)

HR compliance

KPI & process improvement

Referencing (CAA & DfT)

Tools

Workday

Job description

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About the role:

We’re looking for an HR Shared Services Team Leader to lead a team of HR Administrators and deliver an accurate, efficient and customer-focused HR service. You’ll oversee HR administration across the employee lifecycle, manage our HR systems and data, and drive continuous improvement and HR transformation projects.

What you’ll do

• Lead, coach and develop the HR Shared Services team, managing workloads and service levels
• Oversee end-to-end HR administration, including hiring, employee changes, family leave, benefits, leavers and pay changes
• Lead the administration of Workday and keep employee data accurate and compliant
• Ensure compliance with UK employment legislation and GDPR
• Monitor KPIs and SLAs, produce management reporting and identify process improvements
• Act as first escalation point for complex HR queries
• Support HR projects, system implementations and organisational change
• Ensure compliance with referencing and DBS requirements

About you

• Experience of leading and managing a team
• Knowledge of HRIS systems; Workday experience preferred
• Knowledge of compliance checks related to employment law
• Strong KPI, process improvement, and attention to detail skills
• Knowledge of referencing (CAA & DfT) is a plus

About the company:

Gategroup is the leading independent global provider of products, services and solutions related to a passenger’s on-board experience. We specialize in catering and hospitality, provisioning and logistics; and on-board products and services to companies that serve people on the move.

Our portfolio is designed to meet the fast-changing needs of our customers around the world. We do this by offering end-to-end solutions through our group of companies. While each company addresses a specific market need, together they can also operate in an integrated way to provide a ‘one-stop-shop’ for our customers.

Our Values

Excellence -runs through everything we do. You'll work with people who care about getting it right, where quality isn't a checkbox but a mindset. We invest in your craft because when you grow, we all soar. We value our people!

Passion -fuels us. Whether you're in the kitchen, on the tarmac, or behind a desk, you'll feel the buzz of an industry that never sleeps. Your ideas matter, your voice is heard, and the work you do today lands on a tray table tomorrow.

Responsibility -means something here. We're shaping the future of sustainable aviation catering, reducing waste, championing local suppliers, and making choices that protect the planet our passengers fly over. You'll be part of something that goes beyond profit.

Respect -isn't negotiable. Different backgrounds, different talents, one team. We celebrate what makes each person unique and build a culture where everyone belongs, grows, and succeeds together.