HR Shared Services specialist

Proclinical Staffing; Maidenhead; On-site; GBP 36,000 - 48,000; Full time

Job summary

Proclinical Staffing is seeking a HR Operations / Shared Service Specialist for a 12-month contract. You will support the HR Shared Services function globally, providing technical and functional help, handling inquiries, and contributing to global programs.

The ideal candidate has proven experience in a fast-paced HR Shared Services environment across Europe, with strong time tracking, leave management, and hands-on use of ServiceNow, Workday or PeopleDoc.

Qualifications

• Experience in fast-paced HR Shared Services across multiple European countries.
• Strong time tracking and leave management expertise.
• Hands-on with HR systems and ticketing tools, ensuring accuracy.

Responsibilities

• Support global HR inquiries through the Shared Services function.
• Contribute to global HR programs and process improvements.
• Handle high volumes of transactional HR work with accuracy and timeliness.

Skills

HR operations

Shared Services

Process improvement

Time tracking

Leave management

Stakeholder communication

Tools

ServiceNow

Workday

PeopleDoc

Job description

My client is a mid‑sized Pharmaceutical company seeking a HR Operations / Shared Service Specialist for an initial 12 month contract.

ROLE:

In this role, you will be playing a crucial role in supporting the efficient operation of the HR Shared Services function. Reporting to the Senior Manager, you will provide both technical and functional support for HR inquiries globally, focusing on delivering timely, high‑quality services to internal customers. You will also contribute to various global HR programs and process improvement initiatives.

SEEKING:

• looking for someone with proven experience in a fast‑paced HR Shared Services environment, having supported multiple countries across Europe. The ideal candidate should demonstrate strong expertise in time tracking and leave management processes.
• A strong operational and process‑driven focus, with the ability to follow standard procedures while also identifying areas for improvement.
• Hands‑on experience with HR systems and ticketing tools (e.g., ServiceNow, Workday, PeopleDoc, or equivalent), ensuring accurate and timely handling of employee queries.
• The capability to manage high volumes of transactional work without compromising on accuracy or quality.
• The ability to work effectively across different jurisdictions, balancing global consistency with local compliance.
• Strong communication skills to interact with employees, managers, and HRBPs in different countries, ensuring clear and professional support.